Jonryl Magallanes

A highly motivated and skilled IT professional with over 10 years of experience in providing end-user support, desktop and network administration, system maintenance and troubleshooting, and technical documentation. Adept in managing IT infrastructures and implementing IT security protocols, including firewalls, VPNs, and access controls. Proficient in working with various operating systems, software applications, and hardware components

Information Technology Support Specialist - Innov8-City IT Solutions Inc.

(2025-02 - 2025-12)

• Onboard and offboard users in Google admin, 8x8, CRM, and Active Directory, ensuring secure and efficient user management.
• Resolve pending tickets on Zoho ticketing system, maintaining high response and resolution rates.
• Install, configure, and upgrade computer hardware components, including CPUs, RAM, hard drives, graphics cards, and peripherals, ensuring optimal performance.
• Set up and maintain servers, workstations, laptops, and other computing devices, minimizing downtime.
• Diagnose hardware issues and perform repairs or replacements as needed, enhancing system reliability.
• Identify and resolve hardware-related problems to minimize downtime.
• Conduct regular maintenance tasks to ensure the longevity and optimal performance of hardware components.
• Clean and perform routine maintenance on computers and peripheral devices.
• Maintain an inventory of all hardware assets, including tracking and documentation of equipment.
• Monitor hardware usage, performance, and lifecycle.
• Provide technical assistance and support to end-users for hardware-related issues.
• Assist in setting up and configuring hardware for new employees.
• Evaluate and recommend hardware upgrades or replacements to improve system performance and efficiency.
• Plan and execute hardware expansion projects as required.
• Ensure that hardware components are properly secured against physical and cybersecurity threats.
• Implement and maintain security measures, such as encryption and access controls.
• Create and update documentation for hardware configurations, troubleshooting procedures, and maintenance schedules.
• Stay updated with industry trends, best practices, and compliance requirements related to hardware management.
• Ensure hardware-related processes align with organizational policies and regulations.
• Interact with hardware vendors and suppliers to procure and maintain hardware components and licenses.

Information Technology Support Role - First Manpower Services

(2024-02 - 2025-01)

• Installed and updated Windows Server 2019 on HP Proliant Server, ensuring optimal system performance.
• Managed Active Directory user accounts, including adding, editing, enabling/disabling, and deleting users, enhancing user management efficiency.
• Configured Fortinet Firewall, set up VPNs for offsite users, and monitored email traffic, improving network security and remote access.
• Provided desktop support, resolving hardware and software issues, and installed/configured operating systems (Ubuntu, CentOS, Windows 7, 8.1 , 10, and 11), printers, and networking devices, reducing downtime and increasing productivity.
• Handled door access administration for new hires and resigned employees using IDteck Systems, ensuring secure access control.
• Installed structured cabling for new stores/offices and configured CCTV systems with secure access, enhancing physical security.
• Deployed DOT-Matrix Printers LX-310 for Point of Sale transactions and installed/configured on-site printer server (CentOS), streamlining printing operations.

Information Technology Specialist - Fair Trade Outsourcing (Bacolod Site)

(2020-07 - 2023-06)

• Performed daily check-ups, weekly maintenance, and monthly backups of workstations, ensuring optimal performance and minimal downtime.
• Troubleshot network connection issues, including Juniper static routing, Windows Active Directory log-ins, and DNS problems, enhancing network reliability.
• Implemented structured cabling and installed/configured CCTV systems with secure access, improving site security and infrastructure.
• Created, managed, and resolved tickets on Freshservice ticketing system, ensuring efficient issue tracking and resolution.
• Implement and arranged structured cabling on site in previous years of the company (2020-2021)
• Installed and configured CCTV systems with secure access.
• Documents all hardware equipment and devices in Excel sheet, and later on migrated to SNIPE-IT
• Provide support on workstation desktops either hardware or software trouble.
• Ensure ticket assigned to site is catered and resolved on timely manner.

Network Administrator - GC&C Inc.

(2018-07 - 2020-07)

• Administered Windows Server 2012, managing Active Directory user accounts, DHCP, DNS, and performing regular server backups.
• Oversaw Windows mail server administration, including managing mail contacts and monitoring email connections.
• Implemented and managed Network Attached Storage (NAS), creating shared folders with department-specific access permissions.
• Conducted Sophos Firewall administration, configuring firewall rules, static IP routing, monitoring email traffic, and setting up VPNs for offsite users.
• Handled door access administration, managing access for newly hired and resigned employees.
• Provided comprehensive desktop support, resolving hardware and software issues, installing and configuring operating systems (Ubuntu, CentOS, Windows 7, 8.1, and 10), printers, and networking devices.
• Supported office applications and performed PABX monitoring and telephone line troubleshooting.
• Installed and configured CCTV systems, performed IT documentation (inventory, preventive maintenance plans, incident reports), and coordinated business internet applications with account managers, site engineers, and installers.

IT Staff / Purchasing - BACOLOD BLUE STAR EXPORT CORP

(2018-02 - 2018-04)

• Provides end-user support on desktop and laptop PC (hardware and software), Operating System installation (Ubuntu, Windows 7, 8.1, and 10), printer installation/troubleshooting (hardware or software), Networking (cabling, installation and configuration of Access Point routers, network switches), Office application support, CCTV Installation and Cabling
• Receive request for purchases (Office supplies, Computer Parts & peripherals, Industrial chemicals for household uses, Electrical components and etc.)

IT / Technical Support Personnel - Internet of Things Philippines Inc.

(2017-03 - 2017-08)

• Provides end-user support on desktop and laptop PC (hardware and software), Operating System installation (Ubuntu, Windows 7, 8.1, and 10), printer installation/troubleshooting (hardware or software), Networking (cabling, installation and configuration of Access Point routers, network switches), Office application support, PABX Monitoring and Telephone Line Troubleshooting (tracing and installation of new locals)

Information Technology Staff - MDCC (Multi Development & Construction Corporation)

(2016-07 - 2017-01)

• Assisted users with desktop and laptop issues, including installing and supporting operating systems such as Windows 7, 8.0, 8.1 , and 10, ensuring optimal performance and minimal downtime.
• Installed and repaired printers, set up networks (cabling, routers, switches), and provided support for office applications, enhancing overall IT infrastructure efficiency.
• Managed DHCP and firewall (DRAYTEK 2925n), handled IT documentation, and coordinated internet installations, improving network reliability and security.

Desktop Support Specialist - Project Base - Systemantech Inc.

(2014-12 - 2015-12)

• Provides end-user support on desktop and laptop PC (hardware and software), Operating System installation and support (Windows 98, Windows XP, Windows 7, Windows 8.0 & 8.1, Windows 10 and Linux Ubuntu), printer installation/troubleshooting (hardware or software), network connection (wireless or wired), Office application, LEGACY Program Support (Visual Basic 6.0), networking, server administration (Windows 2000), and Telephony (analogue or IP Phone), IT documentation (PM Plan and Incident Report

Information Technology Staff - Sumitomo Mitsui Construction Co

(2011-10 - 2012-04)

• Provided end-user support for desktop and laptop PCs, printers, and installed software and hardware components, ensuring optimal performance and minimal downtime.
• Configured wireless and wired networks, enhancing connectivity and network reliability, reducing network-related issues by 50%.
• Managed IT hardware inventory and maintained documentation, improving asset tracking and lifecycle management, increasing efficiency by 95%.

IT Staff - SMCC Philippines, Inc.

(2011-10 - 2012-04)

• Provides end-user support on desktop and laptop PC, Printers, Software and Hardware installation, Networking (Wireless and Wired), IT Hardware Inventory and Documentation

Laptop Technician - SST LAPTOP AND PC SHOP

(2010-07 - 2011-03)

• Assemble and Disassemble Laptop parts for Repair, Software and Hardware Installation (Operating Systems and Applications), Laptop Parts Replacement, Troubleshooting Laptop (Motherboard-Level Troubleshooting)

Casual Employee - UNIVERSITY OF ST. LA SALLE, INC.

(2010-02 - 2010-04)

• Encodes research survey on PC for Records Keeping

Computer Technician - FBC Pc Bodega

(2008-01 - 2010-01)

• Installation/Troubleshooting Laptop and Desktop Computers (Software and Hardware), Installation/Troubleshooting Printers (Software and Hardware), Operating System Installation and Repair (Windows 98, XP, Vista, Windows 7), CCTV Installation and Cabling, Networking (Cable Installations and Router Configurations)

Vocational Diploma / Short Course Certificate - Computer Science/Information Technology (Computer Programming) - LASALTECH, INC. (2008)