Joey Sasing
Licensed English Teacher with 4+ years of combined instructional and managerial experience
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About
Licensed English Teacher with 4+ years of combined instructional and managerial experience in the academe. Results-driven professional with 2+ years of BPO experience in healthcare customer service and technical inbound sales, with strong cross-cultural communication and global competency in delivering customer-focused results in fast-paced, multicultural environments.
Experience
Inbound Sales Representative – O2 UK Telecommunications Account - Accenture - Cebu City, Philippines
(2025-12)
- Handle 80–100% inbound customer inquiries related to mobile, broadband, and telecommunications services
- Consistently exceeded monthly minimum sales targets by 5-10%+ from total handled calls
- Assisted customers with account upgrades, renewals, add-ons, and billing concerns with strong attention to detail
- Maintained 95%+ accuracy in CRM documentation and account updates
English Instructor - ACLC College of Mandaue - Mandaue City, Cebu, Philippines
(2021-07 - 2025-11)
- Taught Research subjects, English Language & Literature subjects, and Humanities to Senior High School and College students, fostering critical thinking, communication, and analytical skills.
- Facilitated technology-driven classroom instruction through the integration of Microsoft Office applications and various digital learning platforms such as Quizlet, Canva, and Kahoot.
- Organized and supervised research colloquiums, academic presentations, and research defense activities, ensuring smooth program execution.
- Master of Ceremonies/Toastmaster
National Service Training Program (NSTP) Coordinator - ACLC College of Mandaue - Mandaue City, Cebu, Philippines
(2021-07 - 2025-11)
Supervisory/Managerial Role
- Coordinated community engagement programs, seminars, and student development activities.
- Organized educational awareness seminars focused on mental health, drug prevention, and civic responsibility.
- Collaborated with stakeholders and private partners in Mandaue City and local government units for academic outreach programs.
Supreme Student Council Adviser (College Department) - ACLC College of Mandaue - Mandaue City, Cebu, Philippines
(2021-07 - 2025-11)
Supervisory/Managerial Role
- Collaborated with faculty members and school administrators in planning and implementing academic programs, student development initiatives, and institutional activities.
- Guided and supervised student-led academic and extracurricular activities
- Managed internal communication, announcements, and stakeholder outreach through email and social media platforms.
Patient Care Coordinator – Specialty Pharmacy Healthcare Account - Optum - Cebu City, Philippines
(2019-10 - 2021-06)
- Served as the primary point of contact for patients and healthcare providers, ensuring 95%+ communication efficiency and timely support
- Processed prescription renewal and medication refill requests with strong accuracy and compliance standards
- Managed patient concerns and coordinated with insurance representatives, pharmacies, and medical personnel to improve service delivery
- Demonstrated strong attention to detail while handling confidential healthcare information (HIPAA) and documentation
Education
Master of Education - English Language Teaching - Cebu Normal University (2023 - 2025)
Bachelor in Secondary Education - English - Cebu Normal University (2015 - 2019)
