Cristofer Matunog

Results-driven Data & Insights Lead with proven expertise in transforming complex operational data into actionable business strategies. Demonstrated success in driving customer experience optimization, process automation, and executive-level analytics across multi-unit enterprise operations. Adept at leveraging SQL, Python, and PowerBI to engineer high-impact solutions, align stakeholders, and maximize business ROI.

Customer Experience Data and Insights Lead - AboitizPower Distribution Utilities Corp. - Cebu, Philippines

(2025-11)

• Spearhead cross-functional Data & Insights initiatives to optimize operational intelligence and align business analytics with corporate objectives.
• Architected and deployed payment reminder experimental frameworks across business units, significantly improving collection efficiency and customer compliance.
• Analyzed customer outage interaction touchpoints to uncover critical service pain points and enhance targeted customer communication strategies.
• Engineered strategic executive dashboards enabling C-suite decision-makers to track real-time performance metrics and execute data-driven strategy.

Customer Experience Data Analyst - AboitizPower Distribution Utilities Corp. - Cebu, Philippines

(2023-01 - 2025-10)

• Established CX Data Center of Excellence frameworks by standardizing OKRs and KPIs across multiple AboitizPower business units.
• Drove key performance milestones, directly influencing outcomes to reach 1M+ Mobile App users, maintain >80 CSAT scores across contact centers, and elevate contact data quality to 80%.
• Designed and launched 20+ interactive PowerBI dashboards to provide actionable, real-time KPI visibility for functional CX teams.
• Automated complex data workflows utilizing Python and RPA, eliminating manual reporting bottlenecks and boosting operational efficiency.
• Executed high-priority ad-hoc SQL queries to deliver immediate strategic insights to key enterprise stakeholders.

Change Management Lead - AboitizPower Distribution Utilities Corp. - Cebu, Philippines

(2022-09 - 2022-12)

• Led post-implementation change impact assessments across project and operations teams to ensure seamless operational transitions.
• Developed and executed strategic change management roadmaps, presenting business-critical recommendations directly to Project Leads and enterprise leaders.

BS - Industrial Engineering - University of Cebu - Main Campus (2018-06 - 2023-06)