Human Resources Field Services Team Leader – Recruitment - International Workplace Group (IWG)
(2024-03 - 2026-08)
- Led a team of recruiters supporting hiring needs across multiple regions and business functions, ensuring the achievement of recruitment targets and service excellence.
- Managed 360 recruitment processes, including workforce planning, sourcing, screening, interviewing, shortlisting, offer management, onboarding, and stakeholder management.
- Managed end-to-end recruitment for global vacancies, ensuring the timely delivery of high-quality candidates and a positive hiring experience.
- Partnered with field recruitment teams and hiring managers to develop targeted sourcing strategies and identify effective talent channels for diverse roles across departments and seniority levels.
- Prepared and presented recruitment reports and talent acquisition metrics to HR leadership and stakeholders, facilitating informed workforce planning and strategic decision-making.
- Prepared employment contracts and offer packages while overseeing pre-employment requirements, onboarding activities, and candidate transitions to employment.
- Maintained proactive communication with candidates throughout the recruitment lifecycle, fostering a positive candidate experience and setting clear expectations for hiring processes and next steps.
- Collaborated closely with HR Operations to ensure accurate HRIS data management and the seamless onboarding and provisioning of new hires.
- Worked at Regus Philippines as a team member.
Human Resources Field Services Analyst – Recruitment - International Workplace Group (IWG)
(2023-04 - 2024-03)
- Managed 360 recruitment activities, including sourcing, screening, interviewing, offer management, onboarding, and hiring manager partnership.
- Coordinated interview scheduling, candidate communications, and administration of recruitment processes to enhance candidate experience and streamline operations.
- Prepared and posted job advertisements across multiple recruitment channels to attract qualified talent.
- Maintained candidate databases and ATS records, ensuring accuracy and data integrity.
- Analyzed HR and recruitment data to identify trends and support workforce planning, providing actionable insights to management for informed decision-making.
- Assisted with onboarding processes, employment documentation, and new hire requirements.
- Conducted market and competitor research to support talent acquisition and recruitment strategies.
- Prepared HR reports and presentations for leadership and key stakeholders, facilitating data-driven discussions and strategic planning.
- Provided guidance on HR policies and supported HR Business Partners in achieving departmental objectives.
- Stayed current with HR trends and best practices to drive continuous improvement and operational efficiency.
- Former Regus Philippines.
Human Resources Field Services Sr. Associate – Recruitment - International Work Group (IWG)
(2021-06 - 2023-04)
- Managed end-to-end recruitment activities, enhancing stakeholder engagement and ensuring effective onboarding of new hires.
- Partnered with hiring managers globally to support recruitment and selection activities, including resume screening, video interview assessments, candidate shortlisting, and interview coordination.
- Proactively sourced qualified talent through various channels across multiple geographies based on business needs.
- Promoted career opportunities on multiple job boards and sourcing platforms, increasing visibility and attracting high-caliber candidates.
- Maintained proactive communication with candidates throughout the recruitment lifecycle, fostering a positive candidate experience and setting clear expectations.
- Collaborated with HR Shared Services to ensure accurate HRIS data management and the seamless onboarding and provisioning of new hires.
- Worked at Regus Philippines, providing office solutions and customer service.
Global Talent Acquisition Shared Services Specialist - Teletech Novaliches
(2018-06 - 2021-06)
- Managed 360 recruitment processes, including candidate sourcing, screening, interviewing, selection, onboarding, and candidate experience management.
- Sourced qualified candidates through JobStreet, Indeed, LinkedIn, and other professional networking and sourcing platforms.
- Conducted phone pre-screening interviews, assessed candidate qualifications, and advanced candidates through the recruitment lifecycle.
- Processed and managed candidate applications from multiple job boards and recruitment platforms, streamlining application flow.
- Coordinated closely with onsite recruitment teams to manage candidate-related activities and ensure efficient hiring processes.
- Delivered candidate support by addressing inquiries via phone, email, and chat, ensuring alignment with client expectations.
- Maintained candidate records and updated recruitment systems, ensuring data accuracy and integrity throughout the recruitment process.
Global Talent Acquisition Shared Services Coordinator - Teletech Novaliches
(2016-03 - 2018-06)
- Managed 360 recruitment processes, including candidate sourcing, screening, interviewing, selection, onboarding, and candidate experience management.
- Provided effective support via phone, email, and chat to address candidate inquiries, ensuring a high-quality experience and client satisfaction.
- Coordinated closely with onsite recruitment teams to manage candidate-related activities and ensure efficient hiring processes.
- Maintained accurate candidate records with timely updates in recruitment systems, ensuring data integrity and accessibility.
Customer Service Representative – Financial Account (Card Services) - Teletech Technohub
(2015-05 - 2015-12)
- Responded to customers' inquiries related to financial products such as depository accounts, money markets, or credit card services.
- Resolved customers' issues via phone, demonstrating empathy and professionalism to ensure customer satisfaction.
- Assisted customers with banking needs, enhancing their overall banking experience.
- Provided information and step-by-step instructions for using online banking services and mobile devices, improving user engagement.
- Informed customers about new banking products and services during consultations.
- Processed customer requests in a timely manner and monitored the progress of new applications.
- Complied with the company's procedures and policies in performing assigned functions.
