John Delizo

Office 365 Administration Knowledgeable in all Datto products, RMM, IT GLUE, AUTOTASK, BACKUP PORTAL Server Management/Maintenance, On prem and Azure cloud

Systems Analyst - Qmulus Solutions (MSP)

(2023-05)

• Office 365 Administration
• Knowledgeable in all Datto products, RMM, IT GLUE, AUTOTASK, BACKUP PORTAL
• Server Management/Maintenance, On prem and Azure cloud
• Experienced on Server migrations, on prem to cloud migration of files
• RDS gateway and Hosts management
• Certified Sophos Firewall Engineer familiar with Meraki firewall and network management
• Monitored systems in operation and quickly troubleshot errors.

IT Helpdesk Level 2 - Optum Global Solutions

(2018-05 - 2023-05)

• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend and holiday shifts.
• Handled escalated tickets from the Level 1 IT support

IT Helpdesk - Xerox/Atos

(2012-05 - 2018-03)

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Installed, modified, and repaired software and hardware to resolve technical issues.
• Provided Tier 1 IT support to non-technical internal users through desk side support services.
• Configured hardware, devices, and software to set up work stations for employees.
• Monitored systems in operation and quickly troubleshot errors.

Bachelor - Computer Engineering - Cavite State University (2006-03)