Business Systems Analyst - Federal Land Inc.
(2025-01)
- Act as the lead interface between Sales/Leasing business units and IT to align system-related enhancements with operational goals.
- Provide L2 back-end support by investigating complex system issues, performing root-cause analysis, and debugging back-end processes within SAP and Salesforce.
- Oversee the integration of HUB360 (Salesforce) with SAP S/4HANA RE-FX to ensure seamless data flow.
- Manage the Transport Request (TR) lifecycle, moving validated back-end fixes and approved enhancements across SAP environments.
- Utilize Advanced Google Sheets and SAP SQVI to perform complex data validation and create high-level reporting for business leadership.
Business Systems Functional Support - Federal Land Inc.
(2023-01 - 2024-12)
- Provided 1st and 2nd level functional support by troubleshooting and debugging business applications.
- Collaborated with internal technical teams and 3rd party vendors to resolve production tickets and service requests.
- Conducted knowledge transfer sessions and trained users on system resolutions and new process deployments.
Business Quality Assurance Specialist - Federal Land Inc.
(2021-01 - 2023-12)
- Ensured the quality of developed/acquired business systems prior to recommending production deployment.
- Administered User Acceptance Testing (UAT) requirements, including test coordination and defect tracking.
- Conducted unit testing to validate system fixes and ensure alignment with business process blueprints.
IT Technical Support / IT Service Desk - Ayala Property Management Corp.
(2017-11 - 2021-06)
- Performed remote troubleshooting through diagnostics and hardware/software configuration.
- Setting up new computers, installation, configuration of software.
- Coordinate with parent company and other subs. For various IT matter.
- Manage IT Inventory and ISO documents.
Information System Specialist - Robinsons Retail Holding Inc.
(2016-10 - 2017-01)
- Managed POS terminals and back-office support, ensuring server connectivity and data backups.
- Setting up and update POS for the terminals, mall selling and events, installation and configuration of POS computer peripherals.
- Ensure all the servers run properly and all the terminals were online and connected.
- Back up all the sales and other reports at the end of the day or after the events.
