Bryen Asuncion

Business Systems Analyst with strong techno-functional expertise in SAP S/4HANA REFX (Sales & Leasing) and HUB360 Sales Booking System (Salesforce). Experienced in business process analysis, system integration, inventory data migration, reporting, testing, and production support. Adept at bridging business requirements and technology solutions while supporting enterprise sales and leasing operations through structured analysis, collaboration, and continuous improvement.

Business Systems Analyst - Federal Land Inc.

(2025-01)

• Act as the lead interface between Sales/Leasing business units and IT to align system-related enhancements with operational goals.
• Provide L2 back-end support by investigating complex system issues, performing root-cause analysis, and debugging back-end processes within SAP and Salesforce.
• Oversee the integration of HUB360 (Salesforce) with SAP S/4HANA RE-FX to ensure seamless data flow.
• Manage the Transport Request (TR) lifecycle, moving validated back-end fixes and approved enhancements across SAP environments.
• Utilize Advanced Google Sheets and SAP SQVI to perform complex data validation and create high-level reporting for business leadership.

Business Systems Functional Support - Federal Land Inc.

(2023-01 - 2024-12)

• Provided 1st and 2nd level functional support by troubleshooting and debugging business applications.
• Collaborated with internal technical teams and 3rd party vendors to resolve production tickets and service requests.
• Conducted knowledge transfer sessions and trained users on system resolutions and new process deployments.

Business Quality Assurance Specialist - Federal Land Inc.

(2021-01 - 2023-12)

• Ensured the quality of developed/acquired business systems prior to recommending production deployment.
• Administered User Acceptance Testing (UAT) requirements, including test coordination and defect tracking.
• Conducted unit testing to validate system fixes and ensure alignment with business process blueprints.

IT Technical Support / IT Service Desk - Ayala Property Management Corp.

(2017-11 - 2021-06)

• Performed remote troubleshooting through diagnostics and hardware/software configuration.
• Setting up new computers, installation, configuration of software.
• Coordinate with parent company and other subs. For various IT matter.
• Manage IT Inventory and ISO documents.

Information System Specialist - Robinsons Retail Holding Inc.

(2016-10 - 2017-01)

• Managed POS terminals and back-office support, ensuring server connectivity and data backups.
• Setting up and update POS for the terminals, mall selling and events, installation and configuration of POS computer peripherals.
• Ensure all the servers run properly and all the terminals were online and connected.
• Back up all the sales and other reports at the end of the day or after the events.

Bachelor of Science - Computer Science - Adamson University (2011-01 - 2016-12)