John Laurence Osal
IT professional
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About
Motivated and detail-oriented Bachelor of Science in Information Systems graduate with a strong foundation in information technology, IT support, networking, data management, office administration, and technical support. Experienced in data processing, computer troubleshooting, system development, and technical assistance through academic projects and professional experience. Eager to apply my skills, continue learning, and contribute to a team while gaining valuable professional experience.
Experience
Data Fulfillment Officer at PRIMECARDS.PH Telemarketing Services (2026-01 – 2026-06)
- Processed customer applications for partner banks, ensuring accurate document verification and compliance with banking and company requirements.
- Maintained data accuracy, confidentiality, and timely processing of sensitive customer information while supporting daily operational workflows.
IT Support Technician at YMCOM Computer Supplies (2025-09 – 2025-12)
- Diagnosed and resolved hardware, software, and peripheral issues, providing timely technical support to customers and staff.
- Performed computer assembly, system installation, basic network configuration, CCTV installation, preventive maintenance and hardware repairs to ensure optimal performance and reliability.
IT Support Specialist at Freelance (2023-01 – 2025-12)
- Delivered on-site and remote technical support by diagnosing and resolving hardware and software issues, performing system upgrades, and implementing effective solutions.
- Installed, configured, and maintained computer systems, operating systems, networks, and software applications to ensure optimal functionality and minimizing downtime.
Education
Bachelor of Science in Information Systems – La Concepcion College (2022 – 2026)
