John Lester Boliche

Detail-oriented Accounts Receivable Specialist with a proven track record of managing invoicing processes for over 500+ customers. Skilled in optimizing collections and billing procedures to enhance customer satisfaction and financial accuracy.

Accounts Receivable Specialist at ACS Pro Global (2024-07 – 2026-04)

• Managed invoicing and collections for over 500+ customer, ensuring timely payment processing and documentation.
• Enhanced collection rate by 25% by implementing new Accounts Receivable procedures, significantly improving cash flow.
• Resolved billing disputes and payment discrepancies, contributing to a customer satisfaction rate exceeding 95%.
• Utilizing SAP Business One to streamline the invoice-to-cash process, improving operational efficiency.
• Performed daily bank reconciliation and applied payments to appropriate clients accounts, maintaining accuracy in financial records.

Customer Service Representative at Afni Philippines (2024-02 – 2024-05)

• Handled an average of 60+ daily inquiries via phone, reducing average call handling time by 15% while improving resolution rates.
• De-escalated high-conflict situations with dissatisfied customers, maintaining professionalism and adhering to company policies.

Credentialing Assistant at ACS Pro Global (2023-03 – 2023-11)

• Managed the end-to-end credentialing process for 100+ nurses and allied health professionals, ensuring 100% compliance with NCQA standards.
• Executed primary source verification (PSV) for licenses, certifications, and education, identifying and resolving discrepancies within 24 hours.

Bachelor of Science in Computer Engineering – STI College Cotabato (2015 – 2020)