John Lorenz Quimson

Detail-oriented Accounts Receivable and Inbound Collection Specialist with a background in Statistics. Proven ability to reconcile accounts and resolve discrepancies efficiently while maintaining accurate financial records.

Accounts Receivable / Collection Specialist at Quantrics (2021-04 – 2023-06)

• Managed end-to-end collections processes, ensuring timely and accurate payment collection from clients.
• Resolved invoice discrepancies and addressed client concerns with effective communication and negotiation skills.
• Maintained organized financial and accounting records in compliance with company policies and procedures.
• Assisted clients to set-up payment arrangements to ensure stable cash flow for the company.

Customer Service at Afni Philippines (2023-07 – 2023-09)

• Explained complex monthly billing statements, prorated charges, and service fees to customers, ensuring complete transparency and reducing repeat billing inquiries.
• Investigated account discrepancies, credited justified billing errors, and successfully resolved high-stakes payment disputes while maintaining compliance with company policies.
• Processed seamless device activations, managed SIM swaps, and configured plan settings for new and existing subscribers to ensure immediate network connectivity.
• Identified upselling opportunities by successfully adding new lines, upgrading data plans, and recommending premium features tailored to customer needs.

Content Moderator at TaskUs Inc. (2023-10 – Present)

• Evaluating online posts, images, and videos daily to identify potential violations, harmful material, or sensitive contents.
• Reviewing and analyzing high-volume user-generated content to ensure compliance with strict community guidelines and platform policies.
• Maintained high accuracy and productivity metrics while handling sensitive and fast-paced content moderation queues.

BS in Statistics – Polytechnic University of the Philippines (2019 – 2021)

Senior High – Technological Institute of the Philippines (2017 – 2019)

Junior High – Marist School Marikina (2011 – 2016)

Elementary – St. Matthew College (2005 – 2011)