John Mark Aninang

Dedicated Customer Service Specialist with a strong background in retail operations, sales, and face-to-face client support. Specializing in handling customer queries related to transactions, product assistance, and swift conflict resolution. Adept at providing exceptional customer service, increasing customer satisfaction, and resolving complex client issues efficiently.

Strong communicator with advanced critical thinking skills, a genuine care for customers, and a proven ability to work effectively in fast-paced environments. Seeking to leverage my expertise in a remote customer service role to contribute to a dynamic team and enhance customer experience.

Sales Clerk - Wearable MBC Inc. - Roxas City, Capiz

(2023-09)

• Deliver high-quality face-to-face customer service, identifying client needs and recommending tailored product solutions to maximize sales.
• Manage inventory, process retail transactions accurately, and maintain a highly organized, fast-paced work environment.
• Utilize effective communication and emotional intelligence to handle high-pressure retail situations and customer inquiries calmly and professionally.

All-Around Service Crew / Cashier / Barista - JMattis Coffee Shop - Roxas City, Capiz

(2022-02 - 2023-05)

• Multitasked efficiently across multiple roles, managing cash operations, food/beverage preparation, and direct customer interactions.
• Resolved customer complaints swiftly and tactfully, ensuring a positive environment and high repeat-customer rates.
• Demonstrated strong time management and reliability by opening/closing the shop and handling daily inventory reports.

All-Around Service Crew / Cashier / Barista - Taptealog - Roxas City, Capiz

(2021-10 - 2022-02)

• Provided friendly and efficient service in a high-volume food and beverage establishment.
• Maintained absolute accuracy in cash handling, order taking, and inventory tracking.

Intern - Sparadise Beauty and Wellness Spa - Roxas City, Capiz

(2017-10 - 2017-12)

• Assisted with daily administrative operations, client scheduling, and ensuring a welcoming, premium environment for guests.

Bachelor of Science - Marine Transportation - Aklan Polytechnic College (2018-06 - 2022-08)

Senior High School - General Academic Strand - Balijuagan National High School (2016-06 - 2018-04)