John Mark Ramos

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. To contribute good deeds and output to which organization I will work for, with full commitment and hardworking through its success.

IT STAFF - Velocity Motor Sales Corp. (Isuzu Subic) - Block 3, Former Marshalling District, SBFZ, Olongapo City, Philippines

(2025-07 - 2026-04)

• Technical Support for Employee: Providing technical assistance to every Employee
• Computer and System Troubleshooting: Diagnosing and resolving issues related to computers and systems.
• Printer Setup: Setting up printers and fixing printers.
• Security System Maintenance: Managing and maintaining CCTV and biometric systems.
• Odoo ERP System: Working with the Odoo enterprise resource planning (ERP) system.
• Batch Uploads: Performing batch uploads for Receiving Orders (RO), Sales Order Dispatch (SOD), and Purchase Price Orders
• Data Reconciliation: Balancing data between Yana (likely another system or database) and Odoo.
• System Maintenance: General system maintenance - ODOO and Yana
• Other Accounting workloads

IT SPECIALIST - STORE SUPPORT - Robinsons Retail Holding, Inc. - 18th street, Olongapo, Philippines

(2025-01 - 2025-07)

• Employee Assistance: Providing general technical assistance to all employees across 15 stores.
• Tech Support: Providing technical support for office and store equipment.
• Remote Support: Remotely accessing and troubleshooting server and user computers.
• Printer Setup: Setting up printers and fixing printers.

GENERAL IT STAFF - Subic Bay Marine Exploratium, Inc. - Camayan Wharf, West Ilanin Forest Area Subic Bay, Freeport Zone

(2023-08 - 2025-01)

• POS Maintenance: Maintaining the Point of Sale (POS) systems.
• CCTV Setup: Installing and cabling CCTV systems.
• Network Configuration: Configuring and troubleshooting network issues.
• Telephone Line Management: Fixing existing lines and setting up new ones.
• Event Support: Setting up white screens and projectors for events.
• General Computer Assistance: Assisting employees with computer-related issues.
• Tech Support: Providing technical support for office and store equipment.
• Account Management: Creating new user accounts and resetting old ones
• Printer Setup: Setting up printers and enabling network printer
• Coding: Programming-related tasks.
• System Maintenance: General system maintenance - Hikson, CMS, Quickbooks, AnyDesk, Fiber Optic, Zkteco, Windows Server 2012
• POS Management: Cloning POS systems, copying programs, setting up POS.

TECHNICAL SUPPORT STAFF / IT - Puregold Duty Free (Subic), Inc. - Former K.O.G along Rizal Ave. & Argonaut Highway, SBFZ, Olongapo, Philippines

(2022-11 - 2023-08)

• POS Maintenance: Maintaining the Point of Sale (POS) systems is a core responsibility.
• Weight Scale Management: This includes maintenance, checking sales, and ensuring accurate pricing.
• Price Updates: Keeping all item prices current in the system is crucial.
• Dollar Rate Updates: Updating dollar rates for POS and individual items, likely for currency conversion.
• Account Management: Creating new user accounts and resetting old ones
• System Maintenance: General system maintenance - HP, Wincor, Posiflex, AnyDesk, Window Server Windows 11, Meraki MX64, Zkteco
• BIR Reporting: General system maintenance and generating reports for the Bureau of Internal Revenue (BIR).
• Network Maintenance: Ensuring the network infrastructure is running smoothly.
• Website & Zebra Printer Setup: Creating websites and setting up Zebra printers (likely for labels or receipts).
• Security System Maintenance: Fixing biometric systems and CCTV.
• General Computer Assistance: Assisting employees with computer-related issues.

ON-THE-JOB TRAINING / TECHNICIAN - Woodra Enterprises, Inc. (Bodega Site) - 1st Flr. Unit 2 Amires Bldg Manila Ave SBFZ, Olongapo City, Zambales

(2022-05 - 2022-05)

ON-THE-JOB TRAINING / TECHNICIAN - Estoralbo Data Tech Supplies and Services / CCTV - No. 06 1st Street, New Asinan, Olongapo, Philippines

(2019-06 - 2019-06)

Bachelor of Science - Computer Science - Gordon College (2020-01 - 2022-12)

Associate - Computer Technology - Gordon College (2018-01 - 2020-12)

Senior High School - Accountancy Business and Management - Columban College (2016-01 - 2018-12)

Junior High School - Gordon Heights National High School (2013-01 - 2016-12)

Elementary - Mabayuan Elementary School (2006-01 - 2012-12)