John Michael Mayol

Software Engineer with 6+ years of experience supporting enterprise applications, developing automation solutions, and resolving complex production issues. Experienced in incident management, root cause analysis, production support, HTTP requests, JSON data processing, Perl, Python, SQL, and regular expressions (Regex). Skilled at troubleshooting application issues, collaborating with cross-functional teams, and creating technical documentation.

Quick learner with strong analytical and problem-solving skills.

Senior Software Engineer at Straive (Formerly SPi Global) (2019-04 – 2025-06)

• Developed and maintained 15+ enterprise automation pipelines using Python and Perl, reducing manual operations by 70%.
• Investigated and resolved production incidents by analyzing application behavior, logs, and automation workflows.
• Diagnosed complex production issues through root cause analysis and delivered reliable long-term solutions.
• Built automation scripts using HTTP requests, JSON processing, and HTML parsing.
• Utilized regular expressions (Regex) extensively for data extraction, validation, and automation.
• Created and maintained technical documentation for automation processes, troubleshooting procedures, and production issue resolutions.
• Collaborated with cross-functional teams to deliver scalable automation and improve operational efficiency.
• Conducted peer code reviews, mentored junior developers, and promoted software engineering best practices.
• Served as Scrum Lead, facilitating sprint planning, daily stand-ups, retrospectives, and removing technical blockers.

Technical Support Engineer (Intern) at SPi Global (2016-05 – 2016-07)

• Diagnosed and resolved software, hardware, and operating system issues for internal users.
• Installed, configured, and maintained enterprise software, antivirus solutions, and backup systems.
• Responded to technical incidents, performed troubleshooting, documented findings, and escalated complex issues when necessary.
• Assisted corporate IT teams in providing second-level technical support and maintaining service quality.
• Documented incidents and escalated unresolved issues to senior support teams while maintaining service quality.

BS in Computer Engineering – De La Salle University-Dasmariñas (2011 – 2018)