L2 Helpdesk Support/Application Support Specialist - Nexplay IT via Viatech
(2024-02)
- Provide support for property management systems, specifically Oracle Opera and Infor HMS, ensuring seamless operation and troubleshooting any issues that arise.
- Assist in managing hotel door access systems, including Saflok and Vingcard, to ensure secure and efficient access for guests and staff.
- Offer second-level support for credit card reader issues, addressing technical problems and facilitating smooth transaction processes.
- Facilitate VPN connection setups for endpoints to ensure secure remote access for clients and staff.
- Maintain and support various IT tools, including Datto RMM, IT Glue, Auto Task, Office 365, GSuite, and SharePoint, to enhance productivity and collaboration.
Systems Administrator - Visits Australia via Tallant Asia
(2023-02 - 2024-02)
- Managed virtual infrastructure using VMware and Hyper-V to ensure optimal performance and resource allocation.
- Administered Active Directory and Azure Entra ID (Hybrid) for effective user access management and enhanced security.
- Implemented Microsoft Intune to secure and manage devices while facilitating collaboration through Microsoft Teams and SharePoint.
- Configured and maintained Sophos Firewall, Sophos Endpoint Protection, and Meraki network devices to protect against security threats.
- Served as the point of escalation for unresolved helpdesk tickets, while overseeing Veeam backup management and setting up VPN connections for remote endpoints.
Systems Administrator - TulipTech
(2022-03 - 2023-02)
WTV - World Television
- Managed virtual infrastructure to ensure optimal performance and reliability across all systems.
- Administered Active Directory to maintain user access and security within the network.
- Created and managed schedules for infrastructure migration projects to minimize downtime and ensure smooth transitions.
- Oversaw the build-out of infrastructure using Huawei servers and switches to enhance overall system capabilities.
- Led the migration of virtual machines from VMWare to Proxmox, streamlining resource management and reducing costs.
Helpdesk (APAC hours) - TulipTech
CEEBLUE
Systems Engineer - DASH Engineering Philippines Incorporated
(2006-04 - 2021-11)
- Designed, implemented, and maintained the VMware virtual infrastructure to ensure optimal performance and availability.
- Monitored and troubleshot the vSphere environment using tools like Excel, RVTools, and vRealize Operations Manager for effective capacity planning.
- Created and backed up virtual servers with Symantec Backup Exec to safeguard data and ensure business continuity.
- Established and maintained network infrastructure, including switches, firewalls, and routers, to ensure secure and efficient connectivity.
- Conducted internal audits for compliance with ISO 27001:2005 and ISO 29001:2010 standards, while also implementing IPSec VPN for secure remote communication.
Systems Engineer as Temporary Transfer Employee - Mitsui Engineering Japan
(2009-06 - 2010-06)
- Designed, proposed, and implemented a backup system using Symantec Backup Exec to ensure data protection and recovery.
- Monitored and maintained the virtual infrastructure within VMware vSphere to optimize performance and resource utilization.
- Oversaw the blade infrastructure, network, and firewalls to ensure secure and reliable operations.
- Set up isolated networks as required by client companies to meet specific security and operational needs.
- Participated in discussions and documented outcomes for the company-wide KAIZEN competition, while also creating a cost analysis program for VMware.
Systems Engineer as Temporary Transfer Employee - Mitsui Engineering Arabia Ltd.
(2007-01 - 2008-01)
- Monitored and maintained network infrastructure to ensure optimal connectivity and performance across the organization.
- Oversaw satellite communication systems to Japan, ensuring reliable connectivity for ongoing operations.
- Set up and maintained SAMBA file servers to facilitate file sharing and access among users.
- Monitored and maintained Active Directory and the antivirus server to protect against security threats and manage user access.
- Provided support for plotter and printer issues while coordinating with engineering software vendors for the purchasing of licenses.
Integrations Engineer - BP Solutions
(2004-06 - 2005-06)
- Monitored and maintained the network infrastructure for client stores and offices to ensure seamless connectivity and performance.
- Set up and maintained bare metal servers to support various business applications and data storage needs.
- Assembled, set up, and installed Windows workstations for both office environments and point-of-sale (POS) systems to enhance user productivity.
