Waynemanapsal

Provide support for property management systems, specifically Oracle Opera and Infor HMS, ensuring seamless operation and troubleshooting any issues that arise. Assist in managing hotel door access systems, including Saflok and Vingcard, to ensure secure and efficient access for guests and staff. Offer second-level support for credit card reader issues, addressing technical problems and facilitating smooth transaction processes.

L2 Helpdesk Support/Application Support Specialist - Nexplay IT via Viatech

(2024-02)

• Provide support for property management systems, specifically Oracle Opera and Infor HMS, ensuring seamless operation and troubleshooting any issues that arise.
• Assist in managing hotel door access systems, including Saflok and Vingcard, to ensure secure and efficient access for guests and staff.
• Offer second-level support for credit card reader issues, addressing technical problems and facilitating smooth transaction processes.
• Facilitate VPN connection setups for endpoints to ensure secure remote access for clients and staff.
• Maintain and support various IT tools, including Datto RMM, IT Glue, Auto Task, Office 365, GSuite, and SharePoint, to enhance productivity and collaboration.

Systems Administrator - Visits Australia via Tallant Asia

(2023-02 - 2024-02)

• Managed virtual infrastructure using VMware and Hyper-V to ensure optimal performance and resource allocation.
• Administered Active Directory and Azure Entra ID (Hybrid) for effective user access management and enhanced security.
• Implemented Microsoft Intune to secure and manage devices while facilitating collaboration through Microsoft Teams and SharePoint.
• Configured and maintained Sophos Firewall, Sophos Endpoint Protection, and Meraki network devices to protect against security threats.
• Served as the point of escalation for unresolved helpdesk tickets, while overseeing Veeam backup management and setting up VPN connections for remote endpoints.

Systems Administrator - TulipTech

(2022-03 - 2023-02)

WTV - World Television

• Managed virtual infrastructure to ensure optimal performance and reliability across all systems.
• Administered Active Directory to maintain user access and security within the network.
• Created and managed schedules for infrastructure migration projects to minimize downtime and ensure smooth transitions.
• Oversaw the build-out of infrastructure using Huawei servers and switches to enhance overall system capabilities.
• Led the migration of virtual machines from VMWare to Proxmox, streamlining resource management and reducing costs.

Helpdesk (APAC hours) - TulipTech

CEEBLUE

Systems Engineer - DASH Engineering Philippines Incorporated

(2006-04 - 2021-11)

• Designed, implemented, and maintained the VMware virtual infrastructure to ensure optimal performance and availability.
• Monitored and troubleshot the vSphere environment using tools like Excel, RVTools, and vRealize Operations Manager for effective capacity planning.
• Created and backed up virtual servers with Symantec Backup Exec to safeguard data and ensure business continuity.
• Established and maintained network infrastructure, including switches, firewalls, and routers, to ensure secure and efficient connectivity.
• Conducted internal audits for compliance with ISO 27001:2005 and ISO 29001:2010 standards, while also implementing IPSec VPN for secure remote communication.

Systems Engineer as Temporary Transfer Employee - Mitsui Engineering Japan

(2009-06 - 2010-06)

• Designed, proposed, and implemented a backup system using Symantec Backup Exec to ensure data protection and recovery.
• Monitored and maintained the virtual infrastructure within VMware vSphere to optimize performance and resource utilization.
• Oversaw the blade infrastructure, network, and firewalls to ensure secure and reliable operations.
• Set up isolated networks as required by client companies to meet specific security and operational needs.
• Participated in discussions and documented outcomes for the company-wide KAIZEN competition, while also creating a cost analysis program for VMware.

Systems Engineer as Temporary Transfer Employee - Mitsui Engineering Arabia Ltd.

(2007-01 - 2008-01)

• Monitored and maintained network infrastructure to ensure optimal connectivity and performance across the organization.
• Oversaw satellite communication systems to Japan, ensuring reliable connectivity for ongoing operations.
• Set up and maintained SAMBA file servers to facilitate file sharing and access among users.
• Monitored and maintained Active Directory and the antivirus server to protect against security threats and manage user access.
• Provided support for plotter and printer issues while coordinating with engineering software vendors for the purchasing of licenses.

Integrations Engineer - BP Solutions

(2004-06 - 2005-06)

• Monitored and maintained the network infrastructure for client stores and offices to ensure seamless connectivity and performance.
• Set up and maintained bare metal servers to support various business applications and data storage needs.
• Assembled, set up, and installed Windows workstations for both office environments and point-of-sale (POS) systems to enhance user productivity.