John Rainier amurao

Bachelor of Science in Computer Science graduate with hands-on experience in IT support and general IT staff work — diagnosing and resolving hardware and software issues, supporting end users, managing equipment inventory, and maintaining accurate issue records. Comfortable with Microsoft Office/365 and basic Active Directory (user account and permission management).

Background also includes full-stack, mobile, and IoT-based projects, giving a practical understanding of how systems and applications work. Highly organized, detail-oriented, a clear communicator, and quick to learn new tools and systems.

Management Information System (MIS) Intern at Tanauan Medical Center (2025-07 – 2025-08)

• Provided first-level troubleshooting and technical support for hardware, software, and system issues reported by employees, tracking each from report through resolution.
• Verified that repaired equipment and resolved issues functioned correctly before returning them to use, confirming fixes held up under actual use.
• Coordinated with the MIS team and multiple departments to clarify technical requests, gather details, and communicate status and blockers clearly.
• Maintained accurate inventory and issue-tracking records, reflecting strong organizational skills and attention to detail.

Bachelor of Science in Computer Science – Tanauan Institute, Inc. (2022 – 2026)

Senior High School in Accountancy, Business, and Management (ABM) – Pantay Integrated High School (2020 – 2022)