John Richard Abino

Dynamic manager with 7 years of experience in driving operational excellence within the BPO industry with a strong foundation in customer service and people development.

Associate Director at VXI Global Solutions (2025-04 – 2026-01)

Generated additional revenues for both the company and the client by growing from 300 to 450 FTE's and going above 100% in attainment expectations in sales through strategic planning using data-driven insights by partnering with Training, Workforce and Quality teams while ensuring compliance with company policies and industry regulations.

Operations Manager at VXI Global Solutions (2023-02 – 2025-04)

Managed 100-120 team members and mentored 8-10 team leaders that improved productivity, customer satisfaction, sales rate and overall service delivery while working closely with senior leadership to implement data-driven strategies, managed budget and resource allocation, including successfully developing 2 team leaders into operations managers.

Team Leader at VXI Global Solutions (2022-04 – 2023-02)

Led a team of 15-20 customer support representatives in a high-volume contact center environment focused on CSAT improvement and sales rate through performance management and coaching while recognizing and rewarding high performers to foster a positive and high-performance team culture.

Subject Matter Expert at VXI Global Solutions (2020-07 – 2022-04)

Served as key operational resource supporting 60 customer support representatives and implemented solutions to improve service quality by performing root cause analysis and providing coaching and knowledge sharing.

Customer Support Representative at VXI Global Solutions (2019-01 – 2020-07)

Delivered high-quality customer service and technical support while consistently upselling additional lines of businesses contributing to revenue growth and customer satisfaction.

Bachelor of Science in Interior Design – De La Salle – College of Saint Benilde (2016)