John Robert Honculada

I help businesses stay organized, efficient, and professional by providing virtual assistance, IT support, and creative services. From managing calendars, emails, and data entry to resolving technical issues and keeping projects on track, I ensure operations run smoothly. I also support social media management and graphic design, helping brands strengthen their online presence.

💼 Services I Can Offer:

🧑‍💻 Administrative & Virtual Assistance

• Calendar, email, and inbox management
• Data entry, database updating, and digital file organization
• Report preparation and documentation
• Process and workflow improvement

🧑‍🔧 Technical & IT Support

• Tier 1 & Tier 2 troubleshooting (hardware, software, network)
• Remote support using TeamViewer, AnyDesk, and RDP
• User training and IT documentation
• Ticketing system management

🧑‍💼 Customer Service

• Handling inquiries via chat, email, or phone
• Conflict resolution and issue tracking
• Maintaining high customer satisfaction

🧾 Project & Task Management

• Organizing and tracking projects using Trello, Asana, ClickUp, and Notion
• Task scheduling and process optimization

🖼️ Creative & Marketing Support

• Graphic design (Canva, Adobe Photoshop)
• Branding and marketing material preparation
• Social media content creation, scheduling, and analytics (Hootsuite, Buffer)

📖 Other Support Services

• Basic bookkeeping (invoice/receipt processing)
• E-commerce support (Shopify, WooCommerce, Amazon Seller Central)
• Documentation for digital and print materials

I began my career in graphic design and IT support, helping clients with creative projects and troubleshooting their systems. From there, I moved into IT technical support roles in retail and creative studios, where I learned how to balance problem-solving, customer service, and design work.

As I grew, I took on responsibilities as an IT and Administrative Officer, managing both tech support and office operations. This allowed me to build strong skills in organization, multitasking, and workflow optimization while supporting teams remotely.

Most recently, I worked as an IT Support Specialist in Dubai, providing Tier 1 & 2 support for over 100 users, training staff, and improving system adoption.

Today, I bring together administrative support, IT expertise, customer service, and creative design — helping businesses run smoothly, stay efficient, and grow their online presence.

I hold a Bachelor’s degree in Information Technology and a Diploma in Computer Programming, which built my foundation in systems, networking, and coding. To stay updated, I’ve also earned certifications in Google Ads Measurement (2025), Responsive Web Design (2023), and AutoCAD (2015). My education combines technical expertise and creative skills, allowing me to support businesses in both IT and digital solutions.