April Joy Abico

Highly organized and detail-oriented Executive Virtual Assistant with proven experience in administrative support, workflow coordination, and daily operations management. Skilled in handling communications, scheduling, CRM systems, invoicing, and data tracking while maintaining accuracy and efficiency in fast-paced environments. Known for reliability, structured thinking, and proactive support that helps teams stay organized, productive, and on track.

VA - Project Manager Rental Property & Tenant Management at Mustard Seed Solution (2024-01 – Present)

• Led end-to-end administrative and basic office operations for a rental property portfolio, ensuring 100% alignment with organizational KPIs and delivery timelines.
• Standardized documentation workflows for tenant records and lease agreements within Buildium and AppFolio, improving data retrieval speed and audit readiness.
• Optimized the lease renewal lifecycle by coordinating cross-functional communication between tenants and management, ensuring high retention rates.
• Served as primary tenant liaison, resolving billing and maintenance issues.
• Managed Zillow leads, driving engagement and scheduling property tours.
• Oversaw rent collection, invoicing, and payment follow-ups to reduce delinquencies.
• Tracked and reported KPIs to drive operational improvements.
• Managed executive calendars, scheduling, and priorities.
• Supported marketing initiatives, including social media and graphic design

Virtual Administrative Assistant - Plumbing and HVAC at Santise Plumbing (2021-01 – 2023-12)

• Supported daily operations for plumbing and HVAC service jobs.
• Handled inbound calls, messages, and customer coordination.
• Scheduled appointments and managed job calendars.
• Updated CRM systems, spreadsheets, project logs using ServiceTitan platform.
• Assisted with invoicing, estimates, and documentation.
• Communicated with technicians, vendors, and customers.
• Ensured accurate job details and timely follow-ups

Supplier Research and Quotation at ATHENA (2019-01 – 2020-12)

• Researched and identified suitable suppliers/vendors.
• Requested and compared quotations based on cost and scope.
• Coordinated with vendors to verify details and availability.
• Prepared quotation summaries and maintained records

Virtual Assistant at Royce Brook Media (2016-01 – 2018-12)

• Cold Leads & Inquiry Management
• Sending Email and Scheduling Appointments
• Customer Communication
• CRM & Job Management
• Estimates & Admin Support
• Billing & Payment Coordination
• Manage social media posting, graphic design and video editing

Administrative Assistant III - Data Analyst- Computer Operator at Local Government Unit -LA PAZ, ADS (2010-01 – 2015-12)

• Administrative Support
• Data Analysis & Reporting
• Computer Operations
• Records & Documentation

Bachelor of Science in Information Technology – Caraga State University (2006-01 – 2009-12)

Diploma in Computer Technology – Informatic Computer Institute of Agusan del Sur (2015-01 – 2018-12)