John Vincent Manansala

IT Professional with 5+ years' experience, with strong technical and business insight, strategically minded and customer-oriented, and had been involved in the development and implementation of new solutions to help the business operation as well as maintenance and support. My key strengths are problem-solving, planning, teamwork, and people management. I am capable to work under pressure while maintaining close attention to detail to achieve results, with hands-on experience in System and Network Administration, Virtualization, Cloud, Information Security, Project Management, and IT Helpdesk.

SR. IT OPERATIONS ANALYST - TE Connectivity

(2021-10)

• Demonstrating ability in being a major participant for projects based on IT initiatives. Ownership of key task/milestones to achieve a successful implementation/closure.
• Managing and prioritizing projects and tasks accordingly to deliver short term and long-term goals.
• Collaborates across global infrastructure teams including server, network, collaboration, and application team to align infrastructure and related processes to deliver a service-based IT infrastructure.
• Providing day to day operational support to IT Infrastructure related tasks.
• Installing and configuring Client Computer, Server, and Network Equipment.
• Repairing hardware malfunctions, software issues, and networking problems.
• Providing technical support on-site or remote.
• Actively participates in the resolution of service now tickets by taking ownership of tickets, resolving, and closing with proper detail.
• Support remediation of P1/P2 type incidents impacting TE Philippines. Provide regular status updates to peers and the business.
• Tracking and managing work records.
• Maintaining good client relations.
• Enforce Global IT Policies, infrastructure standards and applications.
• Provides oversight and participates in disaster recovery planning and execution.
• Drives results through influencing and collaborating with colleagues and peers.
• Interacts and/or negotiate effectively with internal/external customers and vendors.

IT ASST. SUPERVISOR - Yamaha Motor Philippines Inc.

(2019-02 - 2021-10)

• Supports the wide area network connectivity, local area network, application systems, and databases.
• Support Servers (Active directory Server, Proxy Server, Email Server, AIX Server, Anti-Virus Server, SMTP Server, and Linux Server, Files Server, and VICS PYMAC Servers) through daily or weekly routine back-ups and quarterly maintenance.
• Isolates and resolves all issues and concerns regarding the YMPH network and infrastructure, systems and databases, desktops, and computer peripherals.
• Supervise efficient working of all IT Members & conducts an appraisal of their performance as per schedule for approval of I.T. Manager.
• Participates in the maintenance and repair activities of the IT Team.
• Prepares regular reports for monthly meetings & regional compliance.
• Provides support to all procurement requirements & maintains up to date knowledge on all related technologies.

SYSTEM AND NETWORK ADMINISTRATOR - Yamaha Motor Philippines Inc.

(2013-11 - 2019-01)

• Support the wide area network connectivity, local area network, application systems, and databases through regular monitoring, complete, accurate back-ups, and other specific management tools to ensure its continuous availability, reliability, and optimum performance.
• Managing Servers (Active directory Server, Proxy Server, Email Server, AIX Server, Anti-Virus Server, SMTP Server, and Linux Server, Files Server, Lotus Notes Server, and VICS PYMAC Servers)
• Install and configures computer hardware, software, systems, networks, printers, and scanners.

TECHNICAL SUPPORT - Toyota Motor Philippines Corporation under SystemanTech Inc.

(2012-02 - 2013-10)

• Installing, configuring, backup, troubleshooting and deploying Cisco switches, and routers for network expansion in a WAN and LAN.
• Upgrading Cisco iOS operating system for Cisco switches and wireless access points.
• Managing Switches and Router at remote site (GT Tower Makati).
• Securing local area network (LAN) using features of Cisco switches such as port security, port shutdown, and mac address filtering.
• Involved in planning and designing network layout for LAN (Local Area Network) and WAN (Wide Area Network) expansion.
• Monitoring Core Switch DHCP address lease conflict.
• Performing maintenance and health check for all switches, wireless access points and routers.
• Network Cabling Installation and Testing using Fluke Tester.
• Lay outing, updating, and maintaining network diagrams and maps, documentation, and network devices inventory using Microsoft Visio and Microsoft Office.
• Troubleshooting and diagnosing of network hardware and software problems using Windows XP and Windows 7 in a DOMAIN environment.
• Installation of Japanese OS, Software installation, deployment, and configuration.
• Supporting users and IT Help Desk over the telephone and by email.
• Assisting the network manager with support requests
• Conducts an initial inspection on the software application problem and determines the appropriate technical support required. Performs sufficient tests to ensure that the workstation application software availability is working properly.

TECHNICAL SUPPORT ENGINEER (OJT) - Toyota Motor Philippines Corporation

(2011-11 - 2012-01)

Bachelor of Science - Computer Science - Lyceum of the Philippines University – Batangas (2012-04)

High School Diploma - Baybayin National Highschool (2008-04)