Jon Manolo Enad
Results-driven IT professional with proven track record in delivering specialized technical and helpdesk support
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About
Results-driven IT professional with a proven track record in delivering specialized technical and helpdesk support. Extensive experience in frontline roles, effectively assisting clients and colleagues in resolving complex IT issues. Exceptional client-facing abilities, combined with strong problem-solving and analytical skills, contribute to the development of best practices, procedures, and policies that enhance organizational effectiveness.
Committed to fostering a collaborative environment that prioritizes customer satisfaction and operational excellence.
Experience
CCTV & Security Systems Technician - Afaq Advanced Technology Est. - Al Ahsa, Saudi Arabia
(2022-04 - 2026-04)
Designed and installed program service for CCTV, access control, and security systems in residential and commercial projects. Collaborated with sales manager to align services with client needs. Reported directly to the general manager on project status and operational efficiency. Maintained security systems to ensure optimal functionality across various installations.
- Design, programming, installation of home security systems including CCTV, Access Control, Security Systems, IP PBX System, Structured Cabling System and Network Systems includes Access Point, Access Controller and P2P
- Install telecommunication equipment, routers, switches, etc., while adhering to industry standards, best practices, and manufacturer requirements
- Provide training on-site to the end user
- To be flexible in order to undertake the many different areas of work that are required, such as project work, producing reports etc.
- To produce accurate work to a high professional standard paying attention to detail
- Completion and submission of required paperwork
I.T. Pre-Sales Specialist - Equalynx Network Co - Marikina City, Metro Manila
(2021-05 - 2022-03)
- Plan and manage CCTV System and projects of work, involving CCTV application or CCTV infrastructure. Installs, operates and repairs technical surveillance equipment
- Experience in designing and installing Access Control Systems
- Experience in designing and installing FDAS and PA/BGM System
- Create and Layout Shopdrawings and As-Built Plans using AutoCad
IT Specialist - Market Reach International Resources - Makati City, Metro Manila
(2020-06 - 2021-03)
- Responsible for diagnosing & resolving hardware, software & end users' problems in a timely manner
- Installing and configuring computer hardware, software, systems, networks, printers and scanners
- Setting up accounts for new users (Google Workspace)
- Monitoring of CCTV System. Monitoring, configuration and extracting attendance of the Biometric System. Monitoring and Configuration of WiFi System
- Create, Design and Edit Images or Pictures using Adobe Photoshop and CorelDraw
- Basic Knowledge on Configuration of Fortinet Firewall (Fortigate 60E / 30E)
- Basic Knowledge on Configuration of PABX System
Project In-Charge - Net Pacific Inc. - Taguig City, Metro Manila
(2019-11 - 2019-12)
Project: SEAGAMES 2019 (South Luzon Area – Laguna, Cavite, Batangas)
- Responsible for the Supervision and Installation of Structured Cabling System (Data, WIFI, Networking)
Project In-Charge/Project Engineer - Net Pacific Inc. - Taguig City, Metro Manila
(2017-07 - 2020-02)
Project: FEU ALABANG Phase 1
- Responsible for the Supervision and Installation of Fire Detection and Alarm System (FDAS) with Public Address (PA) System, CCTV System, Biometric System, Structured Cabling System (Voice, Data, WI-FI, Networking) Package to make sure that all works are executed in accordance with the contract and approved plans and specifications of the project
- Assist the Project Manager in the supervision of the assigned project
- Monitors and Assures that project is in accordance with the contract document requirements. Monitors schedule, project cost and Progress Billing
- Implements safety standards
- Create Shopdrawings and As-Built Plans using AutoCad
- Conducts regular inspections to ensure that work is executed in accordance with the contract and approved plans and specifications in point of both quantity and quality
- Prepares weekly statement or status report
ICT TECHNICAL SUPERVISOR - MEGAMITCH Financial Resources Corp. - Iligan City, Lanao del Norte
(2014-03 - 2017-06)
Collaborated with ICT manager and ICT department heads to enhance communication and workflow. Addressed user queries promptly, ensuring accurate and satisfactory resolutions. Engaged closely with ICT team members to facilitate problem-solving and support. Responsible for diagnosing & resolving hardware, software & end-user's problems. Liaise with external companies for repair and maintenance of equipment that cannot be maintained in-house.
- Responsible for allocating work to ICT Technical Officer and conduct training for new staff
- Installing, Configuration and Monitoring of Microsoft Windows client operating systems, 7, 8, & 10 and Windows Server 2008 R2 and 2012 in different locations & Microsoft Office up to Office 2016
- Create, Design and Edit Images or Pictures using Adobe Photoshop and CorelDraw
- Monitoring and Configuration of CCTV System in different location (branches)
- Basic configuration of PABX System in the Main Office
Full-Time Computer Networking Instructor - St. Peter's College, Iligan City - Iligan City
(2013-06 - 2013-11)
- College instructor dedicated to teaching PC maintenance along with web-based programming, introductory e-commerce, and application software
Electronic Service Technician - CPJ Electronics - Iligan City
(2007-11 - 2008-03)
On the Job Training, Technical Support - PLDT MARATEL - Iligan City
(2012-04 - 2012-05)
Education
Bachelor of Science - Information Technology - St. Peter's College, Iligan City (2009 - 2013)
Certificate - Consumer Electronic Servicing - TESDA ILIGAN REGIONAL TRAINING CENTER (2007-01 - 2007-04)
