Jonalis Fiel

Customer Service Representative for a hybrid Telco account, providing customer support through voice calls, live chat, and email.

Account executive at FLATWORLD (2026 – Present)

Customer Service Representative for a hybrid Telco account, providing customer support through voice calls, live chat, and email.

• Assisted customers with billing and payment concerns, account inquiries, and service requests.
• Diagnosed and resolved technical issues, including connectivity, network, and product-related concerns.
• Conducted troubleshooting and test calls to identify and resolve customer-reported issues.
• Managed multiple customer interactions simultaneously while maintaining quality and response time standards.
• Kept customers informed about updates to their accounts, service requests, and issue resolutions.
• Explained products, services, policies, and troubleshooting steps in a clear and professional manner.
• Documented customer interactions, technical issues, and resolutions accurately using CRM systems.
• Delivered professional, empathetic, and customer-focused support while meeting performance and quality standards.

Call center associate at OPEN ACCESS BPO (2025 – 2026)

• Managed customer robot delivery orders
• Monitored and updated delivery reports
• Coordinated delivery status and order tracking
• Resolved issues related to robot deliveries and customer orders

Administrative Assistant / Cashier at FUSION FETE (2024 – 2025)

• Processed customer orders, handled cash and POS transactions, and provided excellent customer service.
• Prepared food and beverage orders while ensuring quality and presentation standards.
• Managed daily receipts, cash reports, and sales records for accuracy and reconciliation.
• Monitored inventory levels, performed stock counts, and handled inventory forecasting to avoid shortages.
• Coordinated ordering of supplies and stock replenishment based on sales trends and inventory needs.
• Maintained cleanliness and organization of the service and work area.

Cashier at SUNGAG Eatery (2023 – 2024)

• Handled customer orders, processed payments through cash and POS transactions.
• Issued receipts, managed daily cash reports, and performed end-of-day cash balancing.
• Provided courteous customer service, addressed inquiries, and ensured customer satisfaction.

On-the-Job Trainee (OJT) at TAGUM COOP (2023 – 2023)

• Conducted cold calls and sent SMS notifications to cooperative members regarding their remaining dividends.
• Reviewed, filled out, and organized members' forms and records to maintain accurate filing systems.
• Managed receipts, payslips, and other financial documents, ensuring they were correctly processed and stored.
• Provided clerical support to the office team to ensure smooth day-to-day operations.

Administrative Assistant at FINDUKU (2022 – 2023)

• Handles document filing, data entry, and office correspondence to support daily business operations.
• Manages scheduling of internal and external meetings, ensuring a timely communication with all parties involved.
• Prepares meeting rooms, including arranging refreshments, equipment setup, and distributing materials from the team and COO.
• Provides administrative support to ensure the smooth operation of office functions and meetings.

BS in Accountancy in Accountancy – Christian College of Southeast Asia

ABM Strand in Accountancy, Business and Management – Francisco Bangoy Senior High School