Account executive at FLATWORLD (2026 – Present)
Customer Service Representative for a hybrid Telco account, providing customer support through voice calls, live chat, and email.
- Assisted customers with billing and payment concerns, account inquiries, and service requests.
- Diagnosed and resolved technical issues, including connectivity, network, and product-related concerns.
- Conducted troubleshooting and test calls to identify and resolve customer-reported issues.
- Managed multiple customer interactions simultaneously while maintaining quality and response time standards.
- Kept customers informed about updates to their accounts, service requests, and issue resolutions.
- Explained products, services, policies, and troubleshooting steps in a clear and professional manner.
- Documented customer interactions, technical issues, and resolutions accurately using CRM systems.
- Delivered professional, empathetic, and customer-focused support while meeting performance and quality standards.
Call center associate at OPEN ACCESS BPO (2025 – 2026)
- Managed customer robot delivery orders
- Monitored and updated delivery reports
- Coordinated delivery status and order tracking
- Resolved issues related to robot deliveries and customer orders
Administrative Assistant / Cashier at FUSION FETE (2024 – 2025)
- Processed customer orders, handled cash and POS transactions, and provided excellent customer service.
- Prepared food and beverage orders while ensuring quality and presentation standards.
- Managed daily receipts, cash reports, and sales records for accuracy and reconciliation.
- Monitored inventory levels, performed stock counts, and handled inventory forecasting to avoid shortages.
- Coordinated ordering of supplies and stock replenishment based on sales trends and inventory needs.
- Maintained cleanliness and organization of the service and work area.
Cashier at SUNGAG Eatery (2023 – 2024)
- Handled customer orders, processed payments through cash and POS transactions.
- Issued receipts, managed daily cash reports, and performed end-of-day cash balancing.
- Provided courteous customer service, addressed inquiries, and ensured customer satisfaction.
On-the-Job Trainee (OJT) at TAGUM COOP (2023 – 2023)
- Conducted cold calls and sent SMS notifications to cooperative members regarding their remaining dividends.
- Reviewed, filled out, and organized members' forms and records to maintain accurate filing systems.
- Managed receipts, payslips, and other financial documents, ensuring they were correctly processed and stored.
- Provided clerical support to the office team to ensure smooth day-to-day operations.
Administrative Assistant at FINDUKU (2022 – 2023)
- Handles document filing, data entry, and office correspondence to support daily business operations.
- Manages scheduling of internal and external meetings, ensuring a timely communication with all parties involved.
- Prepares meeting rooms, including arranging refreshments, equipment setup, and distributing materials from the team and COO.
- Provides administrative support to ensure the smooth operation of office functions and meetings.
