Jonalyn Grace
Plant Document Information Controller / Operations Analyst Assistant
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About
Detail-oriented professional with experience in operations support, document control, internal auditing, Agile coaching, and process improvement. Skilled in conducting internal audits, facilitating Agile ceremonies and retrospectives, managing controlled documents, monitoring KPIs, and supporting compliance and continuous improvement initiatives. Strong organizational, analytical, and communication skills with proficiency in Microsoft Office and Google Workspace.
Experience
Plant Document Information Controller / Operations Analyst Assistant - Universal Robina Corporation - Zone 3 Lower Bulua, Cagayan de Oro City, Philippines
(2023-01)
- Manage and maintain controlled plant documents in accordance with company and ISO standards.
- Prepare documentation for internal, customer, external, and regulatory audits.
- Monitor operational KPIs and analyze data to support process improvement initiatives.
- Develop and improve SOPs, process documentation, and operational workflows.
- Collaborate with cross-functional teams to improve operational efficiency.
- Ensure compliance with Integrated Management System (IMS), GMP, Food Safety, and company standards.
- Manage calendars, meetings, and recurring workflows to support daily operations.
- Serve as an Internal Auditor by conducting internal audits across various plant departments to ensure compliance with company standards, management system requirements, customer requirements, and regulatory requirements. Prepare audit reports, document findings, verify corrective actions, and support continual improvement initiatives.
- Serve as an Agile Buddy Coach by facilitating Daily Stand-up (DSU) meetings, coaching teams on Agile practices, monitoring action items, identifying and helping remove blockers, facilitating retrospectives for production lines and departments to identify improvement opportunities, and promoting collaboration, accountability, and continuous improvement.
Plant Document Information Controller / Operations Analyst Assistant - Universal Robina Corporation
(2023-01)
Key Achievements
- Maintained audit-ready documentation, supporting successful internal, customer, and external audits.
- Improved document control through standardized documentation and efficient records management.
- Conducted internal audits and supported timely implementation of corrective actions to drive continual improvement.
- Strengthened cross-functional collaboration by facilitating Agile practices, Daily Stand-ups, and retrospective sessions.
- Supported operational excellence through KPI monitoring, audit tracking, and process improvement initiatives
Quality Management System Specialist (QMS) - FAST Logistics Corporation
(2021-01 - 2023-12)
- Managed the implementation, maintenance, and continual improvement of the Integrated Management System (IMS) and Quality Management System (QMS) in accordance with ISO standards.
- Developed, reviewed, updated, and controlled quality manuals, policies, procedures, work instructions, forms, and documented information.
- Assisted departments in process mapping, documentation standardization, and implementation of process improvements.
- Maintained the document control system, ensuring proper approval, revision, distribution, retrieval, and archival of controlled documents.
Quality Management System Specialist (QMS) - FAST Logistics Corporation
(2021-01 - 2023-12)
Key Achievements
- Improved document control efficiency through standardized procedures and effective revision management.
- Successfully maintained IMS and QMS documentation, supporting successful internal and external ISO audits.
Production Supervisor - Doughbake, Inc. (Goldilocks Manufacturing Plant)
(2020-01 - 2021-12)
- Supervised daily production operations from ingredient preparation to finished product packaging.
- Monitored production schedules to ensure targets, quality, and delivery requirements were achieved.
- Ensured compliance with GMP, HACCP, food safety, and quality standards.
- Coordinated manpower allocation and production planning.
- Conducted inventory monitoring and material utilization.
- Identified production issues and implemented corrective actions to improve efficiency
Production Supervisor - Doughbake, Inc. (Goldilocks Manufacturing Plant)
(2020-01 - 2021-12)
Key Achievements
- Maintained consistent product quality while meeting daily production targets.
- Improved production efficiency through effective coordination and operational monitoring
Education
Bachelor of Science - Industrial Engineering - Liceo de Cagayan University (2013-01 - 2019-12)
