Cheryl Andrada
Customer Service & Back Office Support Specialist
Hire this person
Send a job offer directly to this candidate
About
Detail-oriented professional with almost 18 years at USSC - Universal Storefront Services Corp. in Bacolod, with experience as both Customer Service Representative and Branch Head. Skilled in transaction processing, recordkeeping, ID and document verification (KYC), cash reconciliation, and customer service, with a track record in sales and cross-selling. Follows AML and company procedures and resolves customer concerns promptly.
Open to remote or on-site roles in data entry, administrative support, customer service, or sales support.
Experience
Branch Head - USSC - Universal Storefront Services Corp. - Bacolod City
(2016)
- Manage daily branch operations to keep service accurate, efficient, and compliant.
- Process domestic and international money remittances (Send Out and Payout) and bills payment (Bayad Center).
- Perform foreign exchange transactions and enter each transaction accurately in company systems.
- Verify customer IDs and documents following KYC, AML, and company policies.
- Maintain accurate branch records; prepare operational and end-of-day reports.
- Handle cash, daily balancing, and reconciliation.
- Lead, coach, and supervise branch staff to meet operational and sales targets.
- Resolve customer concerns promptly while keeping service quality high.
- Cross-sell insurance, Visa cards, and other financial products to customers to meet sales targets.
- Led the branch to the Top 10 in the Visayas for revenue and EBITDA performance.
Customer Service Representative - USSC - Universal Storefront Services Corp. - Bacolod City
(2008-11 - 2016)
- Supported branch operations by assisting customers with remittance and other transactions.
- Followed company policies and service standards, including compliance procedures.
- Contributed to the branch's revenue and EBITDA performance in the Visayas.
- Supported team performance through clear communication and mentoring.
- Promoted to Branch Head in 2016 for outstanding performance.
Education
Bachelor of Science - Business Management - La Consolacion College Bacolod (2006)
