Jose Bartolome

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts.
• Resolve requests, primarily consisting of scheduling after-hours maintenance and device/new customer onboarding.
• Communicate with vendors and customers as a point of contact; Coordinate maintenance, after-hours repair, and patch remediation.
• Projects, as assigned by managers, for the NOC and Support teams.
• Documentation, maintaining knowledge base, new articles, and content improvements.
• Recommend and improve processes to drive better outcomes.

Skills Summary

Systems Integrator/Managed Services Provider

Microsoft Server (2000 - 2019)

Desktop OS (WinXP- Win11)

Microsoft O365, SharePoint, Microsoft Azure, Intune

Solarwinds N-Central RMM, Ninja RMM

Datto, Synology, Veeam, Acronis, StorageCraft Shadow Protect, AdeptMC

VMware

ConnectWise Manage, ConnectWise Automate

IT Glue, Auvik

WatchGuard, Proofpoint, Sophos, Webroot, Qualys

Visio

Cisco, Cisco Meraki, Palo Alto, SonicWall, Fortinet, Ubiquiti, HPE Aruba

PowerBuilder 4.0, Oracle 6, Unisys LINC

Associate in Aircraft Maintenance Engineering