Jose Benedict Lobaton

Experienced and dedicated Virtual Medical Assistant with a proven track record of providing exceptional administrative support to healthcare professionals. Skilled in managing patient records, insurance verification and handling confidential information with discretion. Proficient in medical terminology and adept at coordinating with healthcare providers to ensure seamless patient care. Effective communicator with a commitment to delivering high-quality service in a virtual setting.

VIRTUAL MEDICAL ASSISTANT at CAPITAL NEUROLOGY AND SLEEP MEDICINE (2023-10 – 2025-01)

• Medical Insurance Verification: Responsible for effective and efficient verification of all patients' eligibility and benefits before their appointment, ensuring that the most updated verification is entered into the practice management software (AthenaOne). Research eligibility online with various insurance carriers.
• Maintain electronic health records (EHR): Medical data entry, update and organize patient records, including medical histories, diagnoses, treatments, and medications, ensuring accuracy and confidentiality in compliance with healthcare regulations.
• Staffing: Provide assistance and information to nursing professionals and healthcare facilities regarding staffing, shift management and general inquiries, demonstrating strong communication skills and professionalism.
• Accounts Receivable: Ensure that patients and insurance companies are properly billed for all services. Review medical claims to ensure company reimbursement payments are accurate. Medical Records retrieval.

CUSTOMER SERVICE REPRESENTATIVE at INTELYCARE (2022-05 – 2022-12)

• Staffing: Provide assistance and information to nursing professionals and healthcare facilities regarding staffing, shift management and general inquiries, demonstrating strong communication skills and professionalism.

VIRTUAL MEDICAL ASSISTANT at PMAXGLOBAL INC. (2019-02 – 2022-05)

• Accounts Receivable: Ensure that patients and insurance companies are properly billed for all services. Review medical claims to ensure company reimbursement payments are accurate. Medical Records retrieval.

VIRTUAL MEDICAL ASSISTANT at MEDSPECIALIZED INC. (2017-09 – 2019-01)

• Medical Insurance Verification: Contact insurance to obtain eligibility information. Obtain benefits for allergy testing, pulmonary procedures and medical diagnostics.
• Assist with scheduling: managing cancellations, and sending appointment reminders to patients.
• Pharmaceutical Benefits Verification: Responsible for handling drug-claim adjudication issues, prescription prior authorization and pharmacy benefit inquiries from pharmacies.

ONLINE ENGLISH TUTOR (2015-10 – 2017-05)

• Teach foreign students through a theme-based discussion.

MEDICAL REPRESENTATIVE at UNILAB (2013-09 – 2015-06)

• Sell and promote a pharmaceutical company's medicines and prescription drugs. Interact and liaison with medical and healthcare professionals to build strong professional relationships.

PATIENT CARE ADVOCATE at CONCENTRIX (2010-08 – 2013-06)

• Pharmaceutical Benefits Verification: Responsible for handling drug-claim adjudication issues, prescription prior authorization and pharmacy benefit inquiries from pharmacies.

Bachelor of Science in Nursing – UNIVERSITY OF ST. LA SALLE (2004 – 2008)