Joseph Caasi

Lead, motivate, and manage a team of content moderators Conduct regular one-on-one meetings, performance reviews, and coaching sessions Manage scheduling, attendance, and workload distribution

Team Leader at Open Access BPO (2025-09 – Present)

• Lead, motivate, and manage a team of content moderators
• Conduct regular one-on-one meetings, performance reviews, and coaching sessions
• Manage scheduling, attendance, and workload distribution
• Foster a supportive and resilient team culture, particularly when handling sensitive content
• Ensure moderation decisions comply with internal guidelines and platform policies
• Review escalated or complex moderation cases and make final determinations
• Monitor quality metrics and implement corrective action plans
• Identify trends in policy violations and report insights to management

Team Captain/Subject Matter Expert at Open Access BPO (2022-03 – 2025)

• Serve as the primary expert on content moderation policies and community guidelines
• Interpret and clarify policy intent for moderators and team leaders
• Handle complex, ambiguous, or high-risk content escalations
• Ensure consistent policy enforcement across teams and regions

Content Moderation Analyst at Open Access BPO (2018-10 – 2022-03)

• Review user-generated content (text, images, videos, audio, profiles, and ads)
• Enforce community standards and content policies accurately and consistently
• Identify and remove content that violates safety, legal, or policy guidelines
• Take appropriate action such as removal, labeling, warning, or escalation

Store Supervisor at Procyon LLC (2013-04 – 2017-04)

• Supervise daily store activities and ensure smooth operations
• Open and close the store when required
• Ensure compliance with company policies, safety, and security procedures
• Handle customer issues and escalations professionally

AB in English – University of Mindanao (1998 – 2001)