Filjhon Gacus
SUBJECT MATTER EXPERT | OIC TEAM LEADER
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About
Dynamic and results-oriented BPO professional with a proven record of excellence in customer service, performance management, and leadership. Recognized as Top Agent from March to August 2023, consistently surpassing targets and delivering outstanding client satisfaction. Promoted to Subject-Matter Expert (SME) in August 2023, where I quickly distinguished myself as one of the Top SMEs from September 2023 to December 2024, demonstrating deep process knowledge, mentoring skills, and operational expertise.
Elevated to POC Team Leader from january to November 2025, successfully leading teams, driving performance improvements, and fostering collaboration to achieve organizational goals. Known for adaptability, professionalism, and the ability to inspire peers while maintaining high standards of service delivery.
Experience
ACCOUNT ASSOCIATE - VXI GLOBAL HOLDINGS - Davao, Philippines
(2023-10 - 2023-08)
Dedicated Account Associate with strong customer service and communication skills, consistently meeting performance targets. Skilled in handling client accounts, resolving inquiries, and supporting operational efficiency to drive customer satisfaction.
- Surpassed monthly sales and service targets, contributing significantly to overall account growth.
- Maintained exceptional customer satisfaction ratings, strengthening client trust and loyalty.
- Demonstrated reliability and consistency by achieving top performance rankings month after month.
- Served as a role model for peers, showcasing professionalism, dedication, and customer-first values.
- Established a track record of excellence that led to career advancement opportunities.
SUBJECT MATTER EXPERT | POC TEAM LEADER - VXI GLOBAL HOLDINGS - Davao, Philippines
(2023-08 - 2025-11)
Promoted to POC Team Leader (May–November 2025) for outstanding leadership and consistent top performance in the BPO industry, building on achievements as Top Agent and Top SME. Proven ability to lead teams and drive results with professionalism and excellence.
- Motivate and inspire – Encourage team members to perform at their best through recognition and support.
- Communicate effectively – Maintain open, transparent, and consistent communication across the team.
- Delegate wisely – Assign tasks based on strengths and ensure workload is balanced.
- Resolve conflicts – Address issues promptly and fairly to maintain harmony and productivity
Education
Associate - Computer technology - Philippine College Of Technology (2017 - 2019)
