Josephine Ferrer

Detail-oriented and results-driven Administrative Assistant with one year of professional experience in billing, data entry, payment processing, customer service, records management, and administrative support at Imperial Network Inc. Demonstrated ability to manage customer transactions, maintain accurate records, resolve inquiries, and support daily business operations with efficiency and professionalism. Cum Laude graduate of Bachelor in Filipino Education from Philippine Normal University – Manila Campus, bringing strong communication, organizational, problem-solving, and digital skills, with a proven ability to adapt to fast-paced work environments and handle multiple responsibilities effectively.

ADMINISTRATIVE ASSISTANT - Imperial Network Inc - Imus Branch - Imus

(2024 - 2025)

Provided administrative and customer service support for the daily operations of a Wi-Fi and internet service company.

• Managed billing, data entry, and customer records with accuracy.
• Processed walk-in customer payments and maintained transaction records.
• Handled customer inquiries and concerns regarding billing, accounts, and internet services.
• Verified customer and billing information to ensure accurate records and transactions.
• Coordinated unresolved customer concerns with the appropriate personnel.
• Maintained organized physical and digital documents for efficient record keeping.
• Edited and posted company content and announcements on Facebook.
• Provided efficient administrative and customer service support in daily operations.

HIGHSCHOOL TEACHER (OJT) - Imus National Highschool

(2026 - 2026)

• Maintained accurate student records, reports, and confidential documentation.
• Coordinated effectively with students, parents, teachers, and school personnel.
• Managed multiple tasks, deadlines, and activities while ensuring efficiency and accuracy.

Bachelor - Filipino Education - PHILIPPINE NORMAL UNIVERSITY – MANILA CAMPUS (2022 - 2026)

STEM - GENERAL JUAN CASTAÑEDA SENIOR HIGH SCHOOL (2020 - 2022)