Josil Dominguez

Detail-oriented and adaptable professional with extensive experience in loan documentation, lending operations, claims processing, customer service, and administrative support within global financial and insurance institutions. Proven track record of managing end-to-end processes, ensuring accuracy and compliance, coordinating settlements, and delivering exceptional client service in fast-paced environments. Strong communicator with proven expertise in problem-solving, cross-functional collaboration, and process improvement.

Supported by a solid academic foundation in Business Administration and Information Technology, with a proactive, results-oriented approach and a strong commitment to operational excellence, continuous improvement, and high-quality service delivery.

Loan Documentation & Settlement Associate - AU Mortgage at Outsourcey Global Inc. / RedZed Lending Australia (2025-11 – 2026-09)

• Settlement pipeline management and associated follow-up
• Preparation of Loan Offer and Mortgage Documentation
• Ensure outstanding supporting documentation is received before settlement
• Liaising with banks and solicitors to facilitate the settlement process
• Booking and arranging settlements either electronically or as otherwise required in each state
• Build and maintain relationships with settlement agents to facilitate physical settlements
• Preparation of settlement figures and daily funding requirements
• Pre-settlement calls with customers: Provide an exceptional customer experience to all parties involved
• Cross-train in all settlement function

Loan Documentation Processor at Wells Fargo International Solutions LLC – Philippines (2022-04 – 2025-11)

• Support in performing a variety of loan documentation duties on moderately complex loans to ensure compliance with the company's policies and procedures for loan products
• Perform loan documentation for moderately complex loans
• Process and close for loan products
• Interpret loan documentation policies while analyzing the applicant, property, and documentation, ordering all required verifications, documentation, and subsequent follow-ups
• Receive direction from the loan documentation supervisor and escalate non-routine questions
• Manage an assigned pipeline of loans and provide guidance and training to other loan documentation individuals
• Interact with the immediate loan documentation team and functional area on routine processes

Claims Support Officer / Admin Officer / Claims Officer at QBE Group Shared Services Philippines (2015-06 – 2022-04)

• Ensure compliance with QBE policies, procedures and relevant legislation and regulations
• Ensure compliance within delegated authority limits
• Maintain effective communication with customers
• Raise and authorize claims payments for valid invoices and within authority limits
• Settle fast-track claims wherein invoices are already available
• Journal payments into claims
• Triage emails to correct claims handlers
• Make contact with another party to clarify the contents of an invoice/document
• Identify recovery opportunities on claims
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure all required documents are complete before a hand-off to the Recoveries team

Technical Support Rep. at StarTek Philippines Inc. (2013-02 – 2014-05)

• Respond promptly and professionally to customer inquiries via phone and email
• Diagnose and troubleshoot technical issues reported by customers, with a strong focus on interpreting automotive electrical systems and wiring principles to provide accurate solutions
• Translate complex technical information from schematics into clear, step-by-step instructions for business professionals
• Develop and maintain a comprehensive understanding of our products and services
• Collaborate with cross-functional teams, including developers and product managers, to escalate and resolve complex issues
• Document and track all customer issues, ensuring thorough and accurate records for future reference. Create and update technical documentation, FAQs, and knowledge base articles
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times. Meet or exceed performance targets for related KPIs. Perform other duties as assigned

Manager at Utility Solutions Inc. (2008-01 – 2008-10)

People Management and Planning and Operations

• Hiring and staffing: Finding, interviewing, and choosing new team members
• Training and onboarding: Teaching new hires how things work
• Coaching and mentoring: Helping staff learn new skills and grow in their careers
• Performance reviews: Checking work quality and giving helpful feedback
• Motivating: Keeping team spirit high and celebrating wins
• Goal setting: Turning large company targets into clear daily tasks
• Delegating: Giving the right jobs to the right people
• Scheduling: Managing work hours, shifts, and time off
• Process improvement: Finding ways to make work faster and better

Photo Agent at Photo Agent SL Temp Inc. (2012-11 – 2013-02)

Document Specialist at Environmental and General Services, Inc. (EGSI) (2011-01 – 2011-06)

Stockman at Bagong Sigla Multi-Purpose Cooperative (2007-01 – 2007-04)

Account Executives at Armada Resources & Marketing Solutions Inc. (2009-05 – 2010-06)

Production Operator / QA at Subic Bay Apparel Corp. (2002-06 – 2005-07)

Bachelor of Science in Business Administration - Major in Operations Management – Rizal Technological University (2018 – 2022)

Associate in Information Technology – Network Computer and Business Colleges (2000 – 2002)