Charlon Lawag

Detail-oriented Administrative and Loan Operations Professional with over 10 years of experience across financial services, strata management, telecommunications, and virtual administrative support. Demonstrated expertise in loan processing, document control, CRM management, stakeholder coordination, and back-office operations, including Australian accounts. Recognized for strong organizational skills, high accuracy in documentation, ability to manage high-volume workloads, and maintaining confidentiality.

Proficient in Monday.com, DocMax, Stratamax, Outlook, and other administrative platforms. Committed to delivering efficient operational support and maintaining excellent client service standards.

Maintenance & Admin Support Officer (Virtual Assistant) - RE-Assist

(2025-04)

• Manage and organize maintenance-related documentation using DocMax (CRM) and internal filing systems
• Process and file work orders and quote requests accurately and in a timely manner
• Monitor and categorize emails, ensuring proper documentation and recordkeeping
• Generate and coordinate the issuance of standard notices (e.g., gutter cleaning, termite inspections, fire door inspections, fire drills)
• Conduct daily follow-ups on quote requests and work orders using Monday.com
• Support maintenance and insurance teams with administrative and documentation tasks
• Handle ad hoc administrative projects assigned

Administrative Officer – Strata Management Support - Diversify Offshore Staffing Solutions

(2023-03 - 2025-04)

• Managed electronic filing systems and maintained accurate document records
• Oversaw customer care inbox, routing inquiries to appropriate departments
• Utilized Stratamax, DocMax, Ephesoft, and Outlook for administrative operations
• Updated tenant and real estate agent records, ensuring data accuracy and compliance
• Maintained and updated Strata Roll, including change of ownership (estate and company title transfers)
• Processed and distributed certificates and documentation requests
• Ensured proper handling and confidentiality of personal data

Document Controller - Ericsson

(2020-09 - 2023-03)

• Supported Project Managers by ensuring accurate and complete project documentation
• Maintained organized and confidential filing systems for all project records
• Processed internal documentation and monitored project reports
• Assisted in petty cash monitoring and preparation of project status reports
• Coordinated documentation between clients, contractors, and internal teams
• Monitored submission of work accomplishment reports from project sites
• Circulated key documents to stakeholders and provided follow-up reminders
• Maintained records of contractor site activities and compliance documentation

Loan Administration Officer - Loanworks Technologies

(2019-03 - 2020-09)

• Managed and updated loan pipelines within company systems
• Communicated directly with Australian clients via phone and email
• Coordinated with lenders, brokers, solicitors, conveyancers, and real estate agents
• Followed up on loan applications and ensured timely submission of required documents
• Identified and escalated credit-critical issues to assigned brokers
• Prepared loan documentation and client correspondence
• Conducted pricing reviews, generated RP Data reports, and compiled review summaries
• Managed multiple loan files while meeting deadlines and service level agreements

Loan Originator Officer - ARB Call Facilities Inc.

(2016-10 - 2018-06)

• Evaluated loan applications and assessed creditworthiness
• Guided applicants on documentation requirements to improve approval success
• Prepared and finalized loan contracts, ensuring compliance and completeness
• Maintained confidentiality of client financial information
• Responded to customer inquiries and provided professional loan guidance

Tester / Data Analyst - Accenture

(2014-07 - 2016-07)

• Collaborated with Product Owners, SMEs, and developers to define acceptance criteria
• Developed and executed test plans, scripts, and test cases
• Conducted functional and interface testing
• Tracked and documented system defects using defect tracking tools
• Provided validation and verification for new and existing system features

Bachelor of Arts - Political Science - Rizal Technological University