Janine Cervantes

Registered Pharmacist and Healthcare Virtual Assistant with 3+ years of experience supporting U.S.-based telehealth providers in clinical, administrative, and medical billing operations. Skilled in-patient intake, insurance verification, prior authorizations, EHR documentation, and revenue cycle support. Proven ability to improve workflow efficiency, ensure HIPAA compliance, and deliver accurate, patient-centered support.

Medical Virtual Assistant at Not specified (2023-06 – 2026-03)

• Provided phone and chat support to patients, including appointment scheduling and general inquiries
• Completed patient intake, including demographics and insurance information, with accurate EMR/EHR data entry
• Managed inbound and outbound calls while ensuring strict HIPAA compliance
• Handled faxing, electronic file management, and clinical document organization
• Coordinated patient referrals and follow-ups with providers and external facilities
• Supported basic administrative tasks, including scheduling updates and light social media posting

Medical Virtual Assistant - Expanded Responsibilities at Not specified (2024-08 – 2026-03)

• Processed prior authorizations for medications using insurance and pharmacy portals
• Verified insurance eligibility and benefits to support claim processing and reduce delays
• Submitted, tracked, and followed up on laboratory and diagnostic orders
• Prepared and transmitted prescription orders and refill requests on behalf of providers
• Processed payment collection and invoicing
• Performed charge entry and prepared insurance claim drafts for submission by billing teams
• Audited posted insurance payments and prepared accurate provider payout summaries for payroll
• Tracked unpaid, rejected, and denied claims and coordinated resolution with on-shore billing teams
• Assisted in onboarding and training new medical virtual assistants

Bachelor of Science in Pharmacy – University of Perpetual Help System Laguna – Dr. Jose G. Tamayo Medical University (2017)