Juan Paulo

Highly accomplished Call Center Professional and Operations Manager transitioning expertise to a Virtual Assistant role, specializing in the full sales cycle: cold calling, appointment setting, and closing sales. Proven track record as a top-ranked Appointment Setter for solar, debt relief, and AI services, with the capacity to handle up to 700 calls per day. Experienced in managing startup operations, assembling and leading cold calling teams, and securing high-value deals independently.

Possesses exceptional time management, technical proficiency, and the drive to consistently meet and exceed remote productivity goals. Resourceful problem-solver adept at building rapport quickly and ensuring maximum customer satisfaction.

Operations Manager & Lead Appointment Setter - Client Startup

(2025-01 - 2026-12)

• Managed an entire startup operation for a client, leveraging prior expertise in AI answering services to build and optimize workflows.
• Successfully assembled, hired, and managed a dedicated cold-calling team from the ground up to drive client growth.
• Handled high-volume appointment setting and cold calling for solar and debt relief campaigns, consistently executing up to 700 calls per day.
• Recognized as the consistent top appointment setter for the team and one of the highest-ranking setters company-wide.

Cold Caller / Appointment Setter / Close Sale Representative - AI Answering Service

(2025-02 - 2025-12)

• Successfully performed cold calling and lead generation activities to promote AI answering services.
• Ranked #1 Appointment Setter within the company, consistently exceeding established targets.
• Demonstrated proficiency in moving leads through the sales funnel from initial contact to successful closing.

Non-Voice Work from Home (Luxottica - Eyeglass Insurance) - Concentrix

(2022-12 - 2025-02)

• Provided eligibility status of members to partners that provide the products and services via non-voice channels.

Inbound Sales Representative (Sprint Telesales) - Results Philippines

(2015-10 - 2022-09)

• Provided consultative needs analysis for new and existing customers of Sprint.
• Achieved Q3 2017 Ace Winner and Ace Winner for the year 2016 (top sales recognition).
• Consistently earned high monthly commissions, securing more than 40k plus items in commission for a month.
• Part of the Top 10 agents in sales metric for a month multiple times.

Technical Support Representative (AT&T U-verse) - Convergys

(2014-03 - 2015-09)

• Provided thorough support and problem resolution for customers.
• Maintained composure and patience in the face of difficult customer situations.
• Achieved #1 in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.

Technical Support Representative (Microsoft) - Convergys

(2012-07 - 2013-08)

• Provided thorough support and problem resolution for customers.
• Maintained composure and patience in the face of difficult customer situations.

Customer Service Representative (AT&T Mobility) - Startek

(2011-06 - 2012-06)

• Displayed courtesy and strong interpersonal skills with all customer interactions.
• Successfully upsold additional services to customers by recognizing their needs.
• Achieved #1 rank in sales and earned the maximum commission worth 17k.

Customer Service Representative / Senior Agent / Product Specialist (PayPal) - Sitel Philippines

(2008-06 - 2011-05)

• Addressed customer service inquiries in a timely and accurate fashion.
• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Achieved top rankings in monthly metrics, including call duration, number of calls per shift, and customer satisfaction ratings.
• Answered escalated calls and provided direct assistance to frontline agents on permission-based issues and difficult customer questions.
• Monitored agents' performance and ensured metrics were on target.