Judene Daguro
Content Creator | Admin - Administrative Support Specialist | Efficient, Organized, and Detail-Oriented | Expert in Scheduling & Office Coordination
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About
Experienced Administrative Support Specialist with a strong background in office coordination. Skilled in managing calendars, scheduling meetings, and handling administrative workflows. Proven ability to support teams with professionalism and confidentiality.
Experience
Project Manager - Coldprime Enterprises Corporation - Mandaluyong City
(2024-01 - 2026-12)
- Managed B2B (HVAC) client accounts from onboarding to renewal, driving retention and recurring revenue
- Acted as a sales liaison by identifying upsell and cross-sell opportunities and coordinating with the sales team
- Led client meetings, check-ins, and quarterly reviews to align product value with business goals
- Resolved technical and service issues to maintain high client satisfaction and reduce churn
- Drove product adoption through client education, usage tracking, and solution alignment
- Updated pipelines, account notes, and revenue-related activities using Salesforce
- Tracked sales-related tasks, timelines, and deliverables via ClickUp
- Created sales enablement and process documentation in Notion
- Prepared proposals, reports, and client communications using Google Workspace
Admin - CPR First Aid - Remote
(2023-01 - 2024-12)
Australian Client
- Served as call support for managerial disputes under Australian Client
- Responded to Executive emails directed to managers (of more than 3,000~)
- Handled general customer concerns through HubSpot
- Led initiatives that enhanced efficiency, reduced costs, or delivered improvements
Jr. Marketing Mngr. - Visa To America Ph - Pasig City
(2022-01 - 2023-12)
- Focused on sourcing ideal clients for the U.S. market and aligning strategy with management
- Assists in content creation, social media management, and brand communication strategies
Executive Assistant | Operations - Making Good Co. - Quezon City
(2021-01 - 2022-12)
- Managed logistics and operations for efficient order fulfillment and delivery
- Optimized e-commerce platforms to boost sales and enhance customer experience
- Streamlined operations, optimized inventory, and reduced costs
- Liaised with suppliers and partners to ensure seamless operations
Business Dev't Officer - Collabera Technologies - Taguig City
(2020-01 - 2022-12)
- Analyzed data to generate insights and support business decisions
- Built dashboards and reports using Excel, SQL, or BI tools
- Identified trends to improve performance and strategy
Technical Support Representative - Results-CX - Pasig City
(2018-01 - 2020-12)
- Resolved technical issues via phone, email, and chat
- Diagnosed problems and provided step-by-step solutions
- Logged support cases and ensured timely resolutions
- Maintained high customer satisfaction and met performance targets
Customer Support Representative - C3 - Taguig City
(2016-01 - 2018-12)
- Resolved technical issues via phone, email, and chat
- Diagnosed problems and provided step-by-step solutions
Education
Bachelor of Science - Psychology - Far Eastern University (2013-01 - 2017-12)
Certificate - Virtual Assistant & Social Media Management - ProVA (2023-01 - 2023-12)
