Venice Dacillo Morales

With years of experience, I am a detail-oriented and organized administrative support professional with expertise in document control, data entry, and file management. Skilled in email and calendar management, I also have basic graphic design experience using Canva for educational and community-related activities. I am proficient in maintaining accurate records, managing schedules, and supporting efficient office operations while delivering excellent customer service and building customer loyalty.

Document Custodian / Data Controller - UNIVERSAL ROBINA CORPORATION under QUEST, PHILIPPINES, INC. - Philippines

(2017-11 - 2026)

• Managed filing, storage, retrieval, and safekeeping of office and confidential documents.
• Maintained accurate records through data encoding, database management, and regular file updates.
• Processed cash advances and liquidation reports with proper documentation and monitoring.
• Processed payments for rented services and coordinated supporting billing documents.
• Assisted in government-related transactions such as business permit processing and renewal.
• Prepared and processed job order personnel billings and related administrative documents.
• Prepared reports, letters, memos, and other office correspondence.
• Coordinated with different departments, suppliers, and external partners for daily operations.
• Assisted in organizing meetings, trainings, and company activities.
• Monitored office supplies, procurement records, and inventory documentation.
• Ensured proper document control and compliance with company policies and procedures.

Customer Service Representative - QUALFON, PHIL., INC. - Philippines

(2013-04 - 2014-02)

• Managed inbound customer interactions, addressing inquiries, concerns, and service requests in a professional manner.
• Utilized CRM systems to process account updates, orders, and customer transactions accurately.
• Applied problem-solving and conflict resolution techniques to resolve customer complaints efficiently.
• Ensured compliance with company policies, call handling procedures, and quality assurance standards.
• Followed standardized call scripts and service protocols to maintain customer satisfaction and operational consistency.

Office Clerk - HRMO / POPCOM Local Government Unit - Philippines

(2013-02 - 2013-08)

• Assisted in filing and maintaining personnel and HR records.
• Updated employee files, service records, and HR documents.
• Encoded and maintained accurate data in office systems.
• Assisted in scheduling meetings, interviews, and office activities.
• Coordinated with different offices for programs and services.
• Supported population and community information activities.
• Prepared reports and other office documents.
• Managed manual and digital filing systems for easy record retrieval.

Bachelor of Science in Secondary Education - Major in Social Studies - Negros Oriental State University – Campus II (2017)

Bachelor of Science in Business Administration - Major in Financial Assistance - Negros Oriental State University – Campus II (2013)