Clarisse Janiola

Detail-oriented professional with hands-on BPO experience handling US healthcare account calls and a strong background in verification, documentation, and accuracy review. Skilled at reviewing call interactions against quality standards, verifying information in real time, and maintaining accurate, audit-ready records. Works independently with minimal supervision and proactively follows up on discrepancies.

Strong written and verbal English communication, with solid proficiency in Microsoft Office. Eager to apply call-handling experience, precision, and attention to detail to AI call monitoring and order accuracy review.

Freelance Bookkeeping Assistant at CA-Based Client (2026 – Present)

• Review and verify amounts, coding, and supporting documentation for accuracy before recording; flag discrepancies immediately.
• Monitor records in real time and proactively follow up on missing or inconsistent information.
• Reconcile data against source documents, identifying and resolving errors promptly.
• Maintain organized, accurate records following strict quality and confidentiality standards.

Office Administrative Staff at Anonang Elementary School (2024 – 2026)

• Tracked and verified financial records across multiple funds, ensuring accuracy and proper categorization.
• Prepared and reviewed reports and documentation on a regular schedule for quality assurance.
• Maintained organized records and managed scheduling and correspondence efficiently.

Customer Service Representative — US Healthcare Account at ibex (2023 – 2024)

• Monitored and handled US customer calls daily, ensuring accuracy in billing, benefits, and account details.
• Verified caller identity and account information against system records before processing any requests.
• Reviewed each interaction for completeness and accuracy, maintaining audit-ready quality standards.
• Identified and resolved discrepancies in account details, escalating issues as needed.
• Communicated complex billing and benefits information clearly, including to callers requiring extra assistance.

Bachelor of Science in Education – Buenavista City College (2019 – 2023)