Judy Binaday

Results-driven Client Success Manager with experience in remote event operations, client coordination, and CRM management. Skilled in handling end-to-end booking processes, calendar oversight, quotation preparation, and maintaining high client satisfaction. Backed by 3+ years of customer service experience across financial, retail, and telecommunications industries.

Recognized for strong communication, organizational precision, and the ability to manage multiple priorities in fast-paced remote environments.

Client Success Manager at Prestigious Entertainment (2025-01 – Present)

• Manage end-to-end coordination between event performers and clients to ensure seamless event execution.
• Confirm event logistics, schedules, performance details, and client requirements prior to event dates.
• Oversee and maintain centralized booking calendar, preventing scheduling conflicts and ensuring operational accuracy.
• Prepare and send customized event quotations to prospective clients, supporting revenue generation.
• Maintain accurate and updated CRM records, documenting all client communications, booking statuses, and follow-ups.
• Support lead nurturing process from inquiry stage to confirmed booking.
• Address client concerns promptly, ensuring high satisfaction and retention rates.
• Collaborate with internal teams to streamline booking processes and improve workflow efficiency.

Customer Service Representative III – In-House Account at TELUS International Philippines, Inc. (2023-03 – 2024-06)

• Managed high-volume customer inquiries, service issues, and order processing.
• Achieved 15% sales conversion rate through proactive solution-based engagement.
• Contributed to customer retention and promotional campaign support.

Customer Service Representative II – Financial Account (Dave Banking) at TELUS International Philippines, Inc. (2024-06 – 2024-09)

• Handled U.S.-based fintech clients via Zendesk.
• Assisted with app navigation, documentation, and account troubleshooting.
• Ensured compliance and accurate transaction handling in a regulated environment.

Customer Service Representative – Collections (Macy's Account) at Alorica Philippines, Inc. (2020-10 – 2023-03)

• Managed billing inquiries and negotiated payment arrangements.
• Maintained accurate records in sensitive financial situations.
• Ensured compliance with collection policies and procedures.

Bachelor of Science in Information Technology – San Pedro College of Business Administration

Bachelor of Science in Information Technology – STI College of Alabang

Barista NCII – Brightwell Technical Training (2021)

High School Diploma – The Sisters of Mary School (2012)