Julius Cacho

Versatile professional with 10+ years of experience spanning product design & CAD (SolidWorks, Fusion 360, AutoCAD), retail operations & team supervision, and data-driven operations analysis. Proven track record of managing projects independently end-to-end — from reverse-engineering hardware for production to leading multi-location retail teams. Complements technical and analytical strengths with 8+ years of freelance graphic design experience. Willing to relocate anywhere.

Area Supervisor - Aero-South Food and Trading - Parañaque

(2024-03 - 2026-05)

• Supervised daily operations and sales activities within assigned areas (Pasay & Parañaque)
• Managed and supported brand experts to achieve sales targets and performance goals
• Conducted field visits, monitoring, and coaching to improve team productivity
• Built and maintained good relationships with clients, customers, and business partners
• Prepared sales reports, inventory monitoring, and performance evaluations
• Handled customer concerns and resolved operational issues professionally
• Helped train new staff and provided ongoing guidance to team members

Product Designer - Al Sakb Dubai - Dubai

(2020-04 - 2023-06)

• Spearheaded the complete design and production cycle for replacement external laptop parts, taking components from digital concept to finalized physical production
• Reverse-engineered legacy hardware and developed precise, print-ready 3D models using SolidWorks, Autodesk Inventor, and Fusion 360 to ensure 100% dimensional accuracy and compatibility
• Managed in-house manufacturing using Creality 3D printing systems, strategically selecting between PLA for durable structural components and resin for high-detail, precision parts
• Utilized SketchUp for rapid spatial visualization before migrating designs to parametric CAD environments for final prototyping
• Optimized advanced 3D printing parameters (layer height, infill density, resin exposure times) to maximize structural integrity and surface finish of functional laptop covers and HDD caddies
• Conducted rigorous fit and function testing on physical prototypes, iteratively refining design tolerances in CAD software to guarantee seamless hardware integration
• Designed and produced custom laptop stickers and decals using Adobe Illustrator and CorelDRAW
• Operated and calibrated a cutter plotter machine to ensure highly accurate, clean cuts for intricate designs

Returns Specialist - ATV International ROHQ – American Tire Depot - Muntinlupa

(2018-07 - 2020-01)

• Directed the end-to-end returns program for the entire company, optimizing workflows to expedite processing times and elevate customer service
• Managed returns operations for 100+ retail locations, serving as the primary liaison for Store Managers to troubleshoot and resolve critical escalations
• Spearheaded proactive inventory audits using the VAST system to efficiently identify returnable merchandise and maintain optimal stock levels
• Administered the VAST inventory tracking system, accurately documenting product details and ensuring all records complied with strict company formatting standards
• Generated and presented comprehensive performance reports and data analytics to executive leadership to inform high-level operational decisions

Operations Analyst / QA - TaskUs - Imus City, Cavite

(2016-06 - 2018-06)

• Analyzed and optimized business operations by extracting and evaluating large-scale datasets in Excel to identify performance bottlenecks and implement actionable solutions
• Developed and maintained dynamic Excel tracking tools to monitor KPIs, evaluate operational policies, and assess overall performance against established metrics
• Conducted quality assurance and training, providing targeted coaching and feedback to agents to actively reduce operational errors and improve team accuracy
• Generated comprehensive operational reports and data-driven insights, empowering senior management to make strategic, high-level business decisions

Computer Technician - Wellcom Telecom Supermarket - Metro Manila

(2011-05 - 2013-05)

• Diagnosed and repaired desktop and laptop hardware issues
• Performed component-level repairs, including soldering and replacement of damaged parts (e.g., ports, capacitors, connectors)
• Installed and configured operating systems, drivers, and essential software
• Conducted routine maintenance such as cleaning, thermal paste reapplication, and system optimization
• Troubleshot network and connectivity problems for clients
• Tested units after repair to ensure full functionality and reliability
• Assisted customers by explaining issues and recommending practical solutions

Bachelor's Degree - Industrial Engineering - Cavite State University

Bachelor's Degree - Information Technology - AMA Computer University (2007-06 - 2010-05)