Justine Kris Ipal

Senior Learning and Development professional with 10+ years of experience building capability programs that improve business performance across manufacturing, fintech, and service environments. Skilled in training needs analysis, onboarding systems, instructional design, and stakeholder collaboration across global teams. Experienced in using technology-enabled learning tools, LMS platforms, data dashboards, and analytics to drive measurable outcomes including faster onboarding, improved proficiency, and stronger operational performance.

Focused on creating simple, scalable learning systems that help teams perform better and adapt to changing business needs.

Sr. Training Specialist at Canadian Solar Manufacturing Thailand Co., Ltd. (2019-11 – 2025-11)

• Designed and led company-wide capability programs aligned with business goals, improving workforce proficiency by 46% and strengthening overall performance.
• Partnered with leaders and department heads to identify skill gaps and implement targeted development solutions across engineering, operations, and technical teams.
• Built structured onboarding systems and role-based learning pathways, reducing new hire time-to-productivity by 30% and accelerating speed-to-competency.
• Used LMS data, dashboards, and performance metrics to drive data-informed learning decisions and continuous program improvement.
• Developed competency frameworks that improved workforce readiness and supported long-term capability building.
• Delivered blended learning programs (eLearning, workshops, hands-on training) aligned with operational goals and business priorities.
• Collaborated cross-functionally to align learning initiatives with business needs and ensure consistent execution across teams.
• Managed THB 2M+ annual training budget, optimizing resource allocation based on capability priorities and business impact.

Training Specialist (Worldpay Inc.) at VXI Global Solutions, LLC (2016-01 – 2018-07)

• Led the launch of the first offshore onboarding model for Worldpay fintech operations in the Philippines, securing global stakeholder alignment and enabling scalable learning delivery for offshore expansion.
• Designed learning journeys for 40-50 hires per cycle across operations, compliance, and customer support functions.
• Developed digital learning modules, simulations, and job aids that improved technical proficiency in financial systems and reduced training delivery time by 20%.
• Improved first-call resolution by 15% through targeted coaching, performance analysis, and learning interventions based on operational data.
• Delivered blended learning programs (facilitator-led and digital) to accelerate learner readiness and operational confidence.
• Mentored junior trainers and supported managers through coaching insights, learner feedback, and development recommendations.

Master Training Specialist (Western Union) at VXI Global Solutions, LLC (2014-09 – 2016-01)

• Recognized as one of the first Master Trainers in APAC after completing Train-the-Trainer certification in fintech compliance, AML/GSI systems, and operational platforms.
• Supported new product launches through structured readiness programs, simulations, and coaching.
• Helped improve customer satisfaction rankings to Top 3 globally through service capability development.
• Mentored junior trainers and reinforced consistent training delivery standards across teams and regions.

Customer Support Specialist at Western Union (2013-04 – 2014-09)

• Delivered high-volume customer support while consistently meeting KPI, quality, and compliance standards in a regulated financial services environment.
• Maintained 95% customer satisfaction, contributing to Top 5 global site performance.
• Ensured accuracy and compliance in all customer interactions, supporting operational risk control and service quality.

Bachelor of Science in Information Technology – Ateneo de Davao University (2013-03)