Kate Mnlo
Detail-oriented and adaptable professional with expertise in customer service, AI annotation, and English tutoring
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About
Detail-oriented and adaptable professional with expertise in customer service, AI annotation, and English tutoring. Proficient in communication, administrative support, and digital tools, with a proven ability to excel in fast-paced, remote environments. Actively seeking opportunities in Customer Support/Customer Service. Committed to accuracy, efficiency, and continuous learning.
Experience
AI Annotator - Meta (via TaskUs) - TaskUs Batangas
(2024-01)
- Perform data labeling and annotation for AI model training
- Ensure high accuracy and consistency in content evaluation
- Adhere to strict guidelines for data quality and compliance
- Work with digital tools and large datasets in a fast-paced environment
Customer Service Representative - Sirius XM
(2024-01 - 2024-07)
- Managed customer inquiries via phone and chat
- Provided account support, troubleshooting, and service assistance
- Maintained quality scores and achieved performance KPIs
Customer Service Representative - ResultsCX
(2023-06 - 2023-12)
- Addressed inbound customer concerns and resolved issues efficiently
- Delivered clear communication and ensured customer satisfaction
- Accurately documented interactions in CRM systems
Home-Based English Tutor (TEFL Certified) - Freelance
6 Months Experience
- Conducted English lessons for children and beginner learners
- Developed engaging lesson plans and learning materials
- Enhanced students' communication and comprehension skills
Education
Bachelor of Arts - Mass Communication - University of Perpetual Help-Dalta Calamba (2014-01 - 2018-12)
