Kathleen Sinsay

Results-driven administrative professional with experience in customer service, finance, logistics operations, and VIP account management. Proven ability to manage client relationships, coordinate cross-functional teams, maintain accurate records, and support business objectives in fast-paced environments. Recognized for strong communication, leadership, problem-solving, and attention to detail.

A Summa Cum Laude graduate committed to delivering exceptional service, operational efficiency, and continuous professional growth.

Branch Admin Officer (Marketing Support for VIP Clients) - PH Global Jet Express Inc. – Seven star HR Corporation

(2025-06)

• Manage inquiries, concerns, and shipment issues for high-value VIP clients, ensuring timely and professional resolution.
• Serve as the primary liaison between VIP sellers and J&T branches to facilitate seamless parcel processing and delivery.
• Monitor parcel movements and coordinate with multiple departments to maintain operational efficiency and customer satisfaction.
• Build and maintain strong client relationships through proactive communication and effective problem resolution.
• Identify, escalate, and help resolve operational issues that may impact service performance and delivery timelines.
• Train and onboard newly hired team members on operational procedures, workflow processes, and company standards.
• Provide coaching on Microsoft Excel functions, including VLOOKUP, Pivot Tables, and data management techniques to improve productivity and reporting accuracy.

Finance Officer - Rainbow Asia Logistic Services Inc.

(2024-10 - 2025-03)

• Managed petty cash and maintained accurate financial records in compliance with company procedures.
• Assisted in budget preparation, payroll processing, and payment administration.
• Conducted financial audits and reconciliations to ensure accuracy and accountability.
• Monitored RFID balances and financial transactions to support operational and financial control.
• Prepared and maintained financial documentation and reports for management review.

Student Assistant - ACLC College of Malolos

(2023 - 2024)

• Provided administrative and clerical support to faculty and staff, ensuring efficient daily operations.
• Assisted students with inquiries and facilitated document processing and record management.
• Supported institutional marketing initiatives, cultural programs, and school events.
• Coordinated administrative activities while maintaining accuracy, professionalism, and confidentiality.

Student Council President - ACLC College of Malolos

(2021 - 2023)

• Led student council initiatives and represented the student body in meetings with school administration.
• Planned, organized, and executed student programs, events, and engagement activities.
• Fostered effective communication between students and administrators to address concerns and improve collaboration.
• Demonstrated leadership, project management, and organizational skills while managing multiple responsibilities.

Work Immersion - Bulacan Provincial Capitol

(2019 - 2019)

• Assisted with administrative, clerical, and document management functions in a government office setting.
• Supported daily operational activities while maintaining accuracy and professionalism.
• Developed foundational workplace skills in communication, organization, and public service.

Bachelor of Science - Entrepreneurship - ACLC College of Malolos (2020 - 2024)

Senior High School - ICT – Animation - ACLC College of Malolos (2018 - 2020)