Razzhelle Labisto

Customer Service and Administrative Professional with over 5 years of experience in real estate, customer service, sales administration, account management, collections support, contract preparation, documentation processing, and client relations. Experienced in managing 50–100+ client accounts per month, coordinating cross-functional teams, monitoring account status, preparing reports, managing documentation requirements, and supporting loan processing activities. Proven ability to manage multiple priorities while maintaining accuracy, compliance, and excellent customer service.

Customer Care and Turnover Officer - Vista Land and Lifescapes, Inc.

(2025-02 - 2026-02)

• Managed and resolved customer inquiries, requests, and concerns for approximately 50–100+ active accounts monthly, contributing to improved customer satisfaction through timely issue resolution and proactive communication.
• Coordinated 20–50 house turnover activities per month, ensuring timely scheduling, documentation completion, and customer readiness for unit acceptance.
• Prepared turnover documents, client notices, contracts, and turnover-related correspondence for each unit handed over.
• Coordinated with Technical, Planning, and Production Teams to facilitate timely completion of rectification works and renovation requests.
• Assessed renovation requests and prepared Request for Approval (RFA) submissions for management review.
• Reviewed and interpreted standard renovation and house plans to assess renovation requests, verify compliance with project specifications, and coordinate recommendations with Planning and Technical Teams.
• Assisted clients in understanding renovation guidelines, approved modifications, and construction-related requirements.
• Released renovation permits to clients upon approval, ensuring all requirements and compliance conditions were met prior to issuance.
• Conducted on-site inspections to assess the status of renovation works, verify compliance with approved plans, and validate readiness for bond refund processing.
• Processed construction bond refunds by reviewing inspection results, validating completion of renovation works, and coordinating refund requests with approvers.
• Tracked and monitored the status of 20–50 concurrent customer concerns, renovation requests, and pending rectifications.
• Maintained accurate turnover records and customer service documentation in compliance with company procedures.
• Prepared monthly turnover performance reports and customer concern reports for 2–3 management teams.

Sales Admin Officer - Vista Land and Lifescapes, Inc.

(2021-02 - 2025-02)

• Conducted buyer assessments, interviews, and client briefings to evaluate account eligibility and transaction readiness.
• Created and set up client accounts in SAP ERP system, ensuring accurate encoding of account details, payment terms, and contract information upon booking.
• Prepared contracts, reservation documents, account booking requirements, and sales documentation for each client transaction.
• Managed and monitored 500+ customer accounts and account ledgers to ensure accurate payment tracking and account maintenance.
• Performed collections functions by monitoring overdue accounts and following up 20–50 delinquent clients per month through phone calls, emails, and formal notices.
• Assisted in reducing delinquency by proactively engaging clients regarding outstanding balances and payment arrangements.
• Processed payment allocations and posting of payments, ensuring accuracy and timely updating of customer account ledgers.
• Assisted clients with account restructuring requests and coordinated supporting documentation for evaluation and approval.
• Conducted account tracing and follow-up activities for difficult-to-contact clients to facilitate contract signing.
• Processed and created check refund requests in the ERP system (SAP) for applicable client accounts, coordinating with finance for timely disbursement.
• Reconciled payment records and resolved discrepancies between customer accounts and payment histories.
• Collated and verified documentary requirements necessary for account booking and processing, consistently monitoring completeness and compliance at every stage of the transaction.
• Served as primary Account Officer for assigned clients throughout the entire account lifecycle — from booking through loan take-out — attending to all concerns, inquiries, and follow-through requirements in a timely and professional manner.
• Assisted clients throughout loan approval and loan take-out processes, coordinating with financing institutions and internal departments.
• Generated and prepared monthly sales, collections, and account monitoring reports for 2–3 internal teams including admin, marketing, and finance.
• Maintained updated commission records and sales performance reports; provided operational support to brokers, sales, marketing, finance teams, and management.
• Consistently managed multiple priorities while meeting operational deadlines and maintaining data accuracy across 500+ accounts.

Customer Service Representative - Inspiro Relia, Inc.

(2019-03 - 2019-09)

• Handled inbound customer service for banking clients, managing a high volume of inquiries related to accounts, billing, credit, collections, and fraud.
• Assisted customers with billing disputes, account investigations, credit concerns, and fraud-related reports, adhering to banking regulations and service standards.
• Maintained accurate records of all customer interactions and completed required case documentation for every contact handled.
• Ensured compliance with service quality standards and banking regulations across all customer engagements.

Bachelor of Science - Business Administration – Major in Marketing Management - Bulacan State University