Medical Virtual Assistant - Global Medical Virtual Assistant
(2022-04)
- Updates patient demographic information.
- Responsible for sending out billing statements to patients.
- Handles small-dollar write-offs on patient accounts.
- Verifies patient eligibility and benefit information.
Data Entry Representative - Efficient Business Ops
(2018-02 - 2022-04)
- Enters customer and account data from source documents within time limits.
- Compiles, verifies accuracy, and sorts information to prepare source data for computer entry.
- Reviews data for errors and corrects any incompatibility. Checks outputs.
- Research and obtain further information for incomplete documents.
- Generates reports and stores completed work in designated locations.
- Keeps information confidential.
- Does call outs for clients for follow-up on unpaid claims.
Customer Service Rep / Station Agent - Palm Jumeirah Monorail/Serco Dubai Metro
(2013-05 - 2017-02)
- Responsible for Station Inspection.
- Handles Customer complaints.
- Responds to station equipment faults.
- Monitors and controls passengers in the station.
- Responsible for cash and ticket allocation.
- Responsible for cash and ticket reconciliation.
- Monitor and maintains station operational status and ensures safety and comfort of passenger movement within station premises.
- Handles cash from ticket sales.
- Responsible for ticket inventory and travel tours tickets.
- Responsible for filling out station forms and updates documents in the station.
- Provides quality customer service to passengers.
Customer Service Associate - Alorica
(2009-07 - 2011-08)
- Resolves cases from incoming calls by external customers and internal contacts by using tools effectively to clarify and analyze the customer's problems to maximize first call resolution.
- Responds to service, product, and customer relations questions.
- Provides information to customers about the company's products and pitches for sales if there are any sales opportunities.
- Builds customers' interest in the services and products offered by the company.
- Make sure that all the conversations with the clients are properly documented for future reference.
ACE Coach / Customer Service Rep. - Teletech
(2007-01 - 2008-09)
- Evaluates the performance of associates/call center agents.
- Handles coaching sessions with all associates/agents who could not meet their required ACE score for the month.
- Conducts coaching sessions with all agents to inform them of their OFIs (Opportunities for Improvement). This is done regularly to avoid recurrence of these markdowns.
- Prepares reports on progress within the department.
- Coordinates with the Team Leaders regarding the performance of their agents and any other ACE-related concerns.
- Conducts Teams Leaders' calibration sessions to make sure that the ACE coaches and the TLs are in line with the ACE evaluation processes and policies.
- Updates all concerned departments for any change in policies and tools used in evaluating the performance of the agents.
- Handles all client inquiries.
- Make sure that the conversations with the clients are all properly documented.
- Sends request of clients to different departments concerned.
- Provides quality customer service.
Events Coordinator - Mt. Malarayat Golf & Country Club
(2005-02 - 2007-01)
- Prepares and follows up on any sales quotations made for the clients and negotiates terms with the client at a cost best suited for them.
- Responds to any queries by telephone or email.
- Responsible in preparing reports on progress within the department.
- Coordinates with other departments to ensure that the clients' requirements are met.
- Prepares Banquet Event Orders for different functions/events.
- Coordinates with all the departments concerned for every function or event to make sure that no details on the contract are missed.
- Monitors and supervises every function/event.
- Prepares weekly, monthly reports, and revenue status reports for future revenue forecasts.
- Makes sure that all function requirements stipulated in the contract are provided.
- Reports directly to the Sales & Marketing Manager.
- Conducts meetings with all the departments concerned prior to an event/function to discuss all the details.
- Books reservations for function rooms and hotel rooms.
