Kathrine Carable

I hold a Bachelor's Degree in Mass Communication.

Medical Virtual Assistant - Global Medical Virtual Assistant

(2022-04)

• Updates patient demographic information.
• Responsible for sending out billing statements to patients.
• Handles small-dollar write-offs on patient accounts.
• Verifies patient eligibility and benefit information.

Data Entry Representative - Efficient Business Ops

(2018-02 - 2022-04)

• Enters customer and account data from source documents within time limits.
• Compiles, verifies accuracy, and sorts information to prepare source data for computer entry.
• Reviews data for errors and corrects any incompatibility. Checks outputs.
• Research and obtain further information for incomplete documents.
• Generates reports and stores completed work in designated locations.
• Keeps information confidential.
• Does call outs for clients for follow-up on unpaid claims.

Customer Service Rep / Station Agent - Palm Jumeirah Monorail/Serco Dubai Metro

(2013-05 - 2017-02)

• Responsible for Station Inspection.
• Handles Customer complaints.
• Responds to station equipment faults.
• Monitors and controls passengers in the station.
• Responsible for cash and ticket allocation.
• Responsible for cash and ticket reconciliation.
• Monitor and maintains station operational status and ensures safety and comfort of passenger movement within station premises.
• Handles cash from ticket sales.
• Responsible for ticket inventory and travel tours tickets.
• Responsible for filling out station forms and updates documents in the station.
• Provides quality customer service to passengers.

Customer Service Associate - Alorica

(2009-07 - 2011-08)

• Resolves cases from incoming calls by external customers and internal contacts by using tools effectively to clarify and analyze the customer's problems to maximize first call resolution.
• Responds to service, product, and customer relations questions.
• Provides information to customers about the company's products and pitches for sales if there are any sales opportunities.
• Builds customers' interest in the services and products offered by the company.
• Make sure that all the conversations with the clients are properly documented for future reference.

ACE Coach / Customer Service Rep. - Teletech

(2007-01 - 2008-09)

• Evaluates the performance of associates/call center agents.
• Handles coaching sessions with all associates/agents who could not meet their required ACE score for the month.
• Conducts coaching sessions with all agents to inform them of their OFIs (Opportunities for Improvement). This is done regularly to avoid recurrence of these markdowns.
• Prepares reports on progress within the department.
• Coordinates with the Team Leaders regarding the performance of their agents and any other ACE-related concerns.
• Conducts Teams Leaders' calibration sessions to make sure that the ACE coaches and the TLs are in line with the ACE evaluation processes and policies.
• Updates all concerned departments for any change in policies and tools used in evaluating the performance of the agents.
• Handles all client inquiries.
• Make sure that the conversations with the clients are all properly documented.
• Sends request of clients to different departments concerned.
• Provides quality customer service.

Events Coordinator - Mt. Malarayat Golf & Country Club

(2005-02 - 2007-01)

• Prepares and follows up on any sales quotations made for the clients and negotiates terms with the client at a cost best suited for them.
• Responds to any queries by telephone or email.
• Responsible in preparing reports on progress within the department.
• Coordinates with other departments to ensure that the clients' requirements are met.
• Prepares Banquet Event Orders for different functions/events.
• Coordinates with all the departments concerned for every function or event to make sure that no details on the contract are missed.
• Monitors and supervises every function/event.
• Prepares weekly, monthly reports, and revenue status reports for future revenue forecasts.
• Makes sure that all function requirements stipulated in the contract are provided.
• Reports directly to the Sales & Marketing Manager.
• Conducts meetings with all the departments concerned prior to an event/function to discuss all the details.
• Books reservations for function rooms and hotel rooms.

Bachelor's Degree - Mass Communication