Interim Global Operations Manager at Stanford University Bing Overseas Studies Program (2025-04 – 2025-12)
Contract position managing operational and administrative tasks across global centers
- Worked closely with Financial Administrators across 8 Global Centers, Home Campus, and additional Partner Programs on a variety of operational and administrative tasks
- Compiled existing SOPs for Global Operations activities. Updated outdated processes and created new SOPs where one did not exist, working closely with Finance and Global HR. This included an overhaul and alignment with university guidelines of the student meal money disbursement process, the payment for interns participating in the Krupp Internship in Berlin, legal invoice maintenance across all global centers, and managing global employee benefits
- Worked with BOSP Project Manager and the Stanford Privacy Office on guidance for GDPR compliance
- Supported the Finance and Administration team on ad hoc projects, including bank reconciliations, budgeting for the upcoming fiscal year, and producing the stewardship report for the Krupp Foundation
- Assisted with student hiring; created labor schedules, collected I9s, verified Federal Work Study authorizations, and resolved conflicts around eligible hours to work per quarter with other campus jobs
Program Coordinator at Stanford Seed (2023-05 – 2023-11)
Contract position coordinating promotional materials and program processes
- Sourced new promotional materials and consolidated all promotional materials to one print vendor; shifted shipment process for items to be sent directly to regions from the vendor
- Worked with regional Program Managers to streamline certificate process for Business Leaders and Companies in the STP program; generated certificates and provided guides on the tasks moving away from GSB to being done in-region, such as certificate printing
- Created and updated SOPs for a variety of processes to increase efficiency across STP
- Consolidated all Learning Journey assets from the 2023 STP program in Canvas to provide one document to participants to easily access program materials
- Performed ad-hoc tasks, including completing previous swag orders for faculty and staff, worked with the vendor on translation/captions on videos, and compiling travel guidance for upcoming cohort
Project Manager/Office Move Coordinator at TRC Companies (2022-08 – 2022-09)
Contract position managing office relocation
- Facilitated preparation of an office prior to moving to a new location which included worked with vendors to facilitate the move, purging over 60 years of files, and collecting and reorganizing all remaining files for transfer to the new office
Client Services Coordinator/Office Manager at CBRE (2019-02 – 2019-12)
Coordinated client services and office management for Life Science team
- Worked with the Life Science team to create and edit Campaign Logic e-campaigns
- Maintained the Life Science campaign tracking sheet to monitor campaign effectiveness
- Created marketing materials, standard listing agreements, and commission agreements for Brokers
- Managed the daily and weekly office duties including ordering office/kitchen supplies, and occasionally liaised with building owner on renovations and updated security measures
Office/Front Desk Coordinator at Coldwell Banker Residential (2018-04 – 2018-09)
Contract position providing client services and office coordination
- Provided excellent customer service to all clients, both on the phone and in person
- Created a welcoming atmosphere for clients waiting to meet with a realtor
- Ensured office and kitchens were supplied to provide the best service for realtors and clients
Training Coordinator at IXL Learning (2014-01 – 2016-05)
Built out training department and managed professional development sessions
- Built out the training department; determined which schools had used their complimentary training, designed a system to proactively reach out to accounts that had yet to utilize their annual session, and worked with Training Specialists on information gathering to tailor each session
- Scheduled all school and district professional development training sessions
- Worked with IT to develop an easy way to update our internal database and sync that to the customer's Salesforce record to ensure accurate internal reporting, leading to an increase in subscription renewals and expansions by over 20%
Sales and Marketing Assistant at IXL Learning (2013-09 – 2013-12)
Contract position supporting sales and marketing efforts
- Collected and entered convention leads to ease quick and targeted follow up with potential customers; compiled important show documents for various conventions
Marketing Communications Manager at Cengage Learning (2011-08 – 2012-05)
Managed marketing communications and vendor relationships
- Worked with various business groups to decide on marketing collateral needs for upcoming campaigns, events, conventions, and market research
- Relayed the marketing manager's vision to vendors, ensuring copy and design fit the market's needs
- Utilized my project management skills to keep internal stakeholders and vendors on track and ensure all deliverables arrived on time and on or under budget
- Processed vendor invoices promptly to maintain and nurture lasting vendor relationships
Marketing Operations Coordinator at Cengage Learning (2008-09 – 2011-08)
Managed marketing operations and vendor relationships
- Owned the central print vendor relationship
- Collected and reviewed all print campaign files for branding accuracy prior to sending to the central print vendor; archived digital copies for future reference
- Worked closely with the Finance Manager to pull reports and advise teams on annual budgets
- Processed all Marketing Services related invoices for expedient payment and uploaded budgetary information into the department's database
