Kawanzza Byrd-Carter

I am driven to gain experience as an interactive, people and detail oriented employee. With more than 10 years of experience as a peer support specialist, sales associate, customer service worker, and food service worker. I have an integral work ethic that is proactive, proficient, and adaptive.

I have education and training that will certify that I am qualified for the position. I am a comprehensive learner that is receptive to honing my skills, abilities, and knowledge to duly ensure the success of the company and its shareholders.

Trainer/Cook at Shake Shack Inc. (2024-05 – Present)

• Assisting in training new employees and developing leadership skills.
• Leading and coaching team members to maintain a positive work environment.
• Ensuring food is prepared and presented to a high standard.
• Providing excellent customer service and ensuring a fun and lively atmosphere.
• Working in a fast paced environment with varying shifts and responsibilities.

Material Handler at Fedex Express (2022-03 – 2023-02)

• Maintained an inventory of all incoming and outgoing packages, scanned barcodes and used other tracking methods.
• Identified items that needed special attention during shipping, such as fragile items and hazardous materials.
• Checked packages for damages before accepting them from customers and other parties involved in shipping or receiving packages.
• Sorted packages for delivery, operated heavy machinery; forklifts, trucks, and hydraulic conveyor belts, and on rare occasions, picked up and delivered packages.
• Picked up incoming packages from various locations and delivered them to the appropriate location within the facility.

Triage Advocate at St. Peter's Adult Psychiatric Care (2019-03 – 2022-03)

• Rapidly assessed, stabilized, and managed patients experiencing acute mental health crises(e.g., severe psychosis, suicidal ideation).
• Provided immediate crisis intervention, medication management, and coordinated safe discharge or inpatient transfers within a multidisciplinary medical team.
• De-escalated aggressive or highly agitated behaviors and implemented short-term treatment plans to restore stability.
• Collaborated with psychiatrists, nurses, and social workers to determine the appropriate level of care. Which includes arranging referrals to outpatient behavioral health services, voluntary admission, or involuntary psychiatric holds (e.g., a 5150).

Preparation Cook at Homeroom Mac+Cheese (2018-05 – 2019-03)

• Followed the preparation list created to plan and assign daily tasks.
• Prepared cooking ingredients by washing and chopping vegetables, cutting meat, and other meal preparation that complied with nutrition and sanitation guidelines.
• Labeled and stocked all ingredients on shelves so they were organized and easily accessible.
• Ensured that all food and other preparation equipment were stored properly.
• Set up workstations and ingredients so that the food was prepared according to recipes.
• Maintained a clean and orderly kitchen by washing dishes, sanitizing surfaces, and taking out the trash.

Preparation and Line Cook at IKEA Restaurant (2016-07 – 2017-04)

• Cold food preparation cook (salads, sandwiches, desserts, beverages, etc.).
• Ensured safety and sanitation regulation requirements were met by cleaning preparation areas of any debris after and during every task.
• Completed the daily temperature and sanitation logs.
• Cleaned out cold cases & food storage areas at the end of every workshift.
• Delegated tasks when necessary by multitasking to guarantee customer satisfaction.

Diploma – San Leandro High School

Business Administration – Chabot College