Keneth Alfe Abucejo

I am a Technical Support Specialist with over 2 years of experience supporting Microsoft Xbox customers, specializing in troubleshooting hardware, software, and connectivity issues. I also have experience as a freelance game tester, working with game developers to identify bugs, test gameplay mechanics, and improve user experience. I am detail-oriented, adaptable, and passionate about technology and gaming.

Technical Support Specialist – Microsoft Xbox (Teleperformance)

Provided technical support to Xbox customers by troubleshooting hardware, software, account, and connectivity issues. Assisted users through phone, chat, and email while ensuring excellent customer service and timely resolution of concerns.

Freelance Game Tester – Epic Games & Indie Developers

Tested beta and pre-release games to identify bugs, gameplay issues, and performance problems. Created detailed reports and collaborated with developers to improve game quality and user experience before launch.