Kheycie Banal

Results-driven IT specialist with strong customer service background. Skilled in handling inquiries, resolving complex issues and delivering exceptional support. Adept at multitasking and communication, focused on customer satisfaction.

ESL Teacher - Jack's English Learning Center

(2025-06 - 2026-07)

• Taught English to Korean students of all ages, focusing on speaking, listening, reading, and writing skills through structured and conversational lessons.
• Customized lesson plans to match student proficiency levels and learning goals, fostering confidence and effective communication.

Customer Service Representative - ModivCare (Healthcare Account) - IBEX Global Solutions (Philippines) Inc.

(2022-08 - 2025-03)

• Provided compassionate, customer-focused support by resolving inquiries and issues for members and healthcare providers.
• Managed high-volume calls while delivering accurate information on healthcare services, benefits, and eligibility.
• Verified patient insurance coverage, eligibility, and benefit limits prior to service delivery.
• Coordinated with insurance providers to confirm active policies and accurate eligibility details.

Bachelor of Science - Information Technology - Bohol Island State University Balilihan Campus (2018 - 2022)