Kianne Matthew Lim

Customer Service Associate with a strong technical background delivering efficient, professional, and solution-focused support. Strong communicator with proven ability to confidently coordinate with executive teams, adapt quickly to new environments and streamlining new processes to my workflow, and manage high-volume queries. Proficient in Zendesk, Microsoft Excel, and digital tools.

Agent - Tech Support at TaskUs (6-2022 – 12-2025) ISP Campaign • Provided technical troubleshooting support for internet-related issues via call and email channels • Managed high-volume customer interactions while maintaining service quality standards • Resolved connectivity, account, and service concerns efficiently • Documented cases accurately using Zendesk and internal tools • Maintained professionalism in high-pressure situations Seasonal Subject Matter Expert (SME) at TaskUs (2023-07 – 2023-10) • Selected as SME during peak season based on performance and consistency • Guided and supported new hires during production • Assisted agents with complex customer concerns and escalations • Contributed to maintaining campaign performance and service quality • Monitored service levels and ensured campaign metrics were within threshold • Assisted in tracking agent adherence and performance metrics • Supported real-time adjustments to maintain operational efficiency • Attended meetings with clients and managers to touch base and provide feedback Seasonal RTA Apprentice at TaskUs (2024-08 – 2024-10) • Monitored service levels and ensured campaign metrics were within threshold • Assisted in tracking agent adherence and performance metrics • Supported real-time adjustments to maintain operational efficiency • Attended meetings with clients and managers to touch base and provide feedback

Humanities and Social Sciences – Springfield School of Novaliches (2018 – 2020)