Valerie Dimag
Customer Service Associate
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About
I'm an experienced Customer Service Associate. I'm a team player with an eye for detail, and passionate about building customer relationships. I'm dedicated and results-oriented customer service associate with 3+ years of experience in providing exceptional support and assistance. Track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction.
Experience
CUSTOMER SERVICE REPRESENTATIVE at iQor Philippines (2024-01 – Present)
CUSTOMER SERVICE REPRESENTATIVE at JDDM Call Center Services (2021-01 – 2022-12)
- Assessing customer's details and qualification
- Qualify leads and giving informations about the products
CUSTOMER SERVICE REPRESENTATIVE at Convergys Philippines (2021-01 – 2021-12)
- Assessing customer's concerns and inquiries
- Providing help and assistance to the customer
- Resolving customer's concern on the given time
SALES ASSOCIATE at Paloo Financing Inc (Cashalo) (2018-01 – 2020-12)
- Assessing customer's concerns and inquiries
- Processing customer's loans and contracts
- Track records of sales and customer's details
SALES ASSOCIATE at Home Credit Philippines (2017-01 – 2018-12)
- Assessing customer's concerns and inquiries
- Processing customer's loans and contracts
- Track records of sales and customer's details
CASHIER/SERVICE CREW at Jollibee Food Corp. (2010-01 – 2010-12)
- Taking and Assembling customer's order
- Taking and Auditing Sales on and before shifts
- Serving and givingcustomers high level of satisfaction
Education
– Arellano University (2006-01 – 2008-12)
– Pasay City West High School (2004-01 – 2006-12)
– Jose Rizal Elementary School (1999-01 – 2004-12)
