Zed Deguzman

Detail-oriented and adaptable professional with experience in customer service, administrative support, and logistics operations. Skilled in communication, problem-solving, and multitasking in fast-paced environments. Proven ability to handle customer interactions, manage tasks efficiently, and deliver reliable service. Demonstrates strong capacity to learn new systems and processes quickly, with a solid work ethic and commitment to continuous improvement.

Logistic Support at Lalamove (2025-08 – 2026-01)

• Completed daily delivery operations while ensuring timely and accurate order fulfillment
• Coordinated with customers and clients regarding delivery status and location updates
• Maintained professionalism when handling customer concerns and special requests
• Ensured safe handling and transport of goods to prevent damage or delays
• Demonstrated time management by optimizing delivery routes and schedules
• Adapted to high-pressure situations, including traffic conditions and urgent deliveries

Customer Service Associate at ZebZed Water Refilling Station (2017-01 – 2025-02)

• Assisted walk-in and returning customers with inquiries, service requests, and order concerns
• Maintained consistent customer satisfaction through clear communication and reliable service
• Handled high-volume transactions during peak hours while maintaining accuracy and efficiency
• Resolved customer complaints calmly and professionally, ensuring repeat business
• Coordinated with team members to maintain smooth daily operations and workflow
• Managed basic inventory tracking and restocking coordination

Virtual Assistant (Executive Support) (2021-03 – 2021-09)

• Handled client inquiries through chat and messaging platforms in a timely and professional manner
• Scheduled appointments and managed calendar organization for clients
• Assisted in improving workflow efficiency through proper coordination and time management
• Demonstrated strong attention to detail and reliability in remote work setup

Bachelor of Science in Architecture – De La Salle University – Dasmariñas (2020)