Kit Erickson Dolar

Results-driven professional with 10+ years of experience in data analytics, client success, and operations management—delivering measurable impact through process optimization, strategic insights, and cross-functional leadership.

Client Success Manager - CLARITY PEDIATRICS

(2024-09 - 2026-09)

• Managed 600+ client support tickets weekly through Zendesk, maintaining a 98% client satisfaction rate.
• Streamlined patient onboarding processes, reducing onboarding time by 25% while maintaining 100% documentation compliance.
• Coordinated with Care and Revenue Operations teams to resolve billing issues, improving resolution time by 30%.
• Supported provider operations by managing and maintaining provider schedules and calendars.
• Processed patient referrals seamlessly through EMR systems, ensuring accurate and timely documentation.
• Updated and maintained group schedules, patient enrollment, and related administrative records.
• Identified and implemented workflow improvements that increased team efficiency and reduced patient wait times by 15%.
• Leveraged Zendesk, Google Workspace, Slack, Excel, iPlum, Notion, Asana, Jotform, Airtable, and EMR systems to streamline workflows, automate scheduling, and reduce administrative workload by 20%.

Data Analyst & Data Management Manager- AQ1 Automated Sound Feeding System - NATIONAL AQUACULTURE GROUP

(2018-09 - 2024-09)

• Spearheaded the implementation of data-driven processes that improved feeding system efficiency by 15%, optimizing shrimp growth cycles and reducing waste.
• Conducted in-depth analysis to identify process bottlenecks, resulting in a 20% improvement in operational throughput.
• Developed and maintained KPI dashboards that enabled executive teams to make real-time, data-backed decisions.
• Championed quality assurance protocols, achieving 99.9% data accuracy through rigorous validation and cleansing techniques.
• Led the assessment and documentation of business requirements, supporting end-to-end development cycles and reducing project delivery time by 10%.
• Managed and optimized large datasets and database systems to support analytics for departments across production and operations.
• Designed customized reports and data visualizations to monitor feeding system performance, resulting in faster troubleshooting and improved response time.
• Applied risk assessment techniques to identify operational gaps, driving strategic decisions that mitigated potential losses.

B2B/B2C Account Manager - I.T Telesales - CONCENTRIX - TD SYNNEX

(2018-01 - 2018-09)

• Managed and expanded 20+ key client accounts, contributing to a 30% increase in monthly sales revenue.
• Prepared and presented customized IT product proposals, improving close rate by 18%.
• Generated accurate quotations and processed over 100+ purchase orders monthly, ensuring timely delivery and fulfillment.
• Strengthened vendor relationships, securing exclusive deals and promotional pricing for bulk orders.
• Coordinated logistics and returns, maintaining a 98% order accuracy rate.

Senior Process Executive - COGNIZANT - EMBLEM HEALTH

(2017-07 - 2018-01)

• Handled over 80+ member inquiries weekly, educating them on pre-authorizations and benefit utilization.
• Analyzed patterns in claim disputes and collaborated with the claims department to reduce recurring issues by 15%.
• Guided members through claim submission processes, improving first-time resolution rate by 20%.

Operations Manager - Order Fullfillment - LIBERTY MEDICAL PHILIPPINES INC.

(2015-07 - 2017-07)

• Supervised a team of 15 associates, achieving a 95% order fulfillment rate within SLAs.
• Conducted weekly quality audits and coaching, boosting team accuracy by 18%.
• Led initiatives to reduce back-order delays, cutting average processing time by 25%.
• Facilitated cross-functional meetings to resolve escalations, improving client satisfaction scores by 20%.
• Supported hiring and training efforts that reduced new hire ramp-up time by 30%.

Subject Matter Expert - Insurance Verification - CONVERGYS - LIBERTY MEDICAL SUPPLIES

(2014-07 - 2015-07)

• Verified insurance coverage and benefits for 1,000+ patients monthly, ensuring compliance with HIPAA regulations.
• Secured necessary pre-authorizations from major providers, maintaining a 98% approval success rate.
• Managed escalated insurance issues, decreasing turnaround time for complex cases by 35%.
• Utilized insurance portals and coded HCPC benefits, improving accuracy and processing time.
• Delegated daily workloads and mentored junior team members, improving team productivity by 22%.

Technical Support - Digital Conversion Initiative - CONVERGYS - TIME WARNER CABLE

(2013-07 - 2014-07)

• Resolved technical issues for 60+ customers weekly, maintaining a 97% customer satisfaction rate.
• Managed service tickets through CRM systems, reducing average resolution time by 20%.
• Assisted with digital tool navigation, increasing successful conversions to digital services.

Customer Service Associate - THE RESULTS COMPANIES - MONEYGRAM

(2012-08 - 2013-02)

• Facilitated secure and compliant money transfer services for 200+ customers weekly.
• Identified fraudulent activities, contributing to a 15% reduction in risky transactions.
• Adhered to MoneyGram's compliance policies and transaction protocols with 100% accuracy.