Kristel Oreste

Solution-oriented and dependable professional focused on delivering high-quality results. Motivated to apply training and skills effectively while contributing to organizational success with professionalism and respect.

Airline Global Helpline Consultant - Lufthansa Airline - Alabang Muntinlupa

(2024-02 - 2026-07)

Supervisor Call Escalation

• Provide process guidance and operational support to customer service consultants
• Assist Lufthansa Group consultants, including airport staff, by managing incoming calls and providing real-time guidance
• Deliver operational and customer support via email to all airlines within the Star Alliance network

Customer Service Consultant - Lufthansa Airline - Alabang Muntinlupa

(2022-09 - 2024-01)

• Handle inbound and outbound calls from global customers in a professional manner
• Assist passengers with flight reservations, ticket changes, cancellations, and reissues
• Manage Passenger Name Records (PNR) accurately using airline reservation systems
• Support customers during flight disruptions (delays, cancellations, missed connections)

Bachelor's - Aviation Information System - Philippine State College of Aeronautics (2018 - 2022)

Accountancy Business Management - Accountancy Business Management - Sulat National High School (2016 - 2018)