Kristel Oreste
Global Helpline Consultant
Talent
NAIA Complex, Metro ManilaMember since July 8, 2026
Accurate Data Entry and Information ProcessingProblem-solving and critical thinkingClear and professional verbal communicationActive listening and customer empathyEscalation & CoordinationMentoring & TrainingData Verification and Error DetectionStandard Operating Procedure (SOP) Compliance
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Accurate Data Entry and Information ProcessingProblem-solving and critical thinkingClear and professional verbal communicationActive listening and customer empathyEscalation & Coordination
About
Solution-oriented and dependable professional focused on delivering high-quality results. Motivated to apply training and skills effectively while contributing to organizational success with professionalism and respect.
Experience
Airline Global Helpline Consultant - Lufthansa Airline - Alabang Muntinlupa
(2024-02 - 2026-07)
Supervisor Call Escalation
- Provide process guidance and operational support to customer service consultants
- Assist Lufthansa Group consultants, including airport staff, by managing incoming calls and providing real-time guidance
- Deliver operational and customer support via email to all airlines within the Star Alliance network
Customer Service Consultant - Lufthansa Airline - Alabang Muntinlupa
(2022-09 - 2024-01)
- Handle inbound and outbound calls from global customers in a professional manner
- Assist passengers with flight reservations, ticket changes, cancellations, and reissues
- Manage Passenger Name Records (PNR) accurately using airline reservation systems
- Support customers during flight disruptions (delays, cancellations, missed connections)
Education
Bachelor's - Aviation Information System - Philippine State College of Aeronautics (2018 - 2022)
Accountancy Business Management - Accountancy Business Management - Sulat National High School (2016 - 2018)
Skills
Global Helpline Consultant
